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Excellent Parcel2Go service
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vigman
Posts: 1,380 Forumite
Hi
I had a heavy parcel (30Kg, 195cm x 122cm x 10cm) and put these figures in the Parcel2Go website.
I got a price of 27 gbp + VAT from TNT Express UK.
I went ahead and tried to book but kept getting an error. I used Live Chat and they tried to place the order, finally coming back and saying the item was "too big" for that service.
I said that the dimensions were accepted, but it became possible to place the order and I ended up with another service costing 51 gbp plus VAT!
I emailed to complain and they rung back and immediately gave me a 31 gbp refund with profuse apologies.
They have amended the calculator so that it cannot accept figures and offer unavailable services.
So thanks, Parcel2Go, for excellent customer services!
Vigman
I had a heavy parcel (30Kg, 195cm x 122cm x 10cm) and put these figures in the Parcel2Go website.
I got a price of 27 gbp + VAT from TNT Express UK.
I went ahead and tried to book but kept getting an error. I used Live Chat and they tried to place the order, finally coming back and saying the item was "too big" for that service.
I said that the dimensions were accepted, but it became possible to place the order and I ended up with another service costing 51 gbp plus VAT!
I emailed to complain and they rung back and immediately gave me a 31 gbp refund with profuse apologies.
They have amended the calculator so that it cannot accept figures and offer unavailable services.
So thanks, Parcel2Go, for excellent customer services!
Vigman
Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
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