We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Excellent Parcel2Go service
Options
vigman
Posts: 1,380 Forumite
Hi
I had a heavy parcel (30Kg, 195cm x 122cm x 10cm) and put these figures in the Parcel2Go website.
I got a price of 27 gbp + VAT from TNT Express UK.
I went ahead and tried to book but kept getting an error. I used Live Chat and they tried to place the order, finally coming back and saying the item was "too big" for that service.
I said that the dimensions were accepted, but it became possible to place the order and I ended up with another service costing 51 gbp plus VAT!
I emailed to complain and they rung back and immediately gave me a 31 gbp refund with profuse apologies.
They have amended the calculator so that it cannot accept figures and offer unavailable services.
So thanks, Parcel2Go, for excellent customer services!
Vigman
I had a heavy parcel (30Kg, 195cm x 122cm x 10cm) and put these figures in the Parcel2Go website.
I got a price of 27 gbp + VAT from TNT Express UK.
I went ahead and tried to book but kept getting an error. I used Live Chat and they tried to place the order, finally coming back and saying the item was "too big" for that service.
I said that the dimensions were accepted, but it became possible to place the order and I ended up with another service costing 51 gbp plus VAT!
I emailed to complain and they rung back and immediately gave me a 31 gbp refund with profuse apologies.
They have amended the calculator so that it cannot accept figures and offer unavailable services.
So thanks, Parcel2Go, for excellent customer services!
Vigman
Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards