anyone ever returned an item to SCAN computers

mighty_hammers

hi im trying to return an iten to SCAN i have been given the RMA number but nowhere does it say how to return it.

gonzo127

last time i had to do a RMA to scan they where great, they emailed me all the details including a link to the RMA lable to use, which in my case was this

http://www.scan.co.uk/downloads/rma-label.pdf

hope this helps

Messa

I live a couple of miles from Scan and have used them countless times over the years and they are great, you shouldn't have any trouble.
The website is a little hard to navigate sometimes which is linked to your problem I suppose, but don't worry you should be fine.

mighty_hammers

I had an RAM number but had to pay £11.00 to send it back, its faulty and they have offered £5.00, under the sale of goods act they should pay the full cost i believe.

A.Penny.Saved

I've never needed to return anything after the few purchases that I have made so far but after reading some other people's experiences I was not very encouraged by what I have read. They made me very hesitant before ordering especially when you see their insurance type offers.

Check resellerratings for more info.

karvala

That sounds a bit strange. I've returned quite a few things to Scan over the years, and invariably with faulty items returned through their RMA system they have arranged collection at their expense. Definitely worth phoning them and asking what's going on if that's not happening for you.