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Windows Vista problem

I have been asked to sort out a friends Vista premium powered Laptop and was considering rebuilding it - however the owner has no Operating System back up software (and I am unsure about a rebuild partition)


I have used Win 7 downloaded from Digital River in the past on my own laptop (I understand that Win 7 licences allowed the installation of "ANY" sourced software as long as the correct licence key was help) - is this the same with Vista (ie Can I use
any copy of Vista home premium software to install Vista on the laptop) ?
Before anyone advises me to upgrade to Win 7 / 8 - this is not an option - £'s !!
«13

Comments

  • WTFH
    WTFH Posts: 2,266 Forumite
    What exactly is wrong with the laptop?
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 13 December 2013 at 1:55PM
    At the moment - I don't know - I am just looking at a worst case scenario !!
    I am taking a look this afternoon.


    I am told that it has the previous owners details on it - but only one user account - the new owner....
    I have not yet even seen it.
  • WTFH
    WTFH Posts: 2,266 Forumite
    OK, I'd suggest that before you start planning how to fix it, you find out what is wrong, or what the owner thinks is wrong, and then you fix that.

    Will you friend be paying for this in any way? (bottle of wine/money/etc)
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    OK I went for a look at this laptop yesterday
    It is a GATEWAY W340UA which runs a dual core processor but has only 1Gb RAM and a 180Gb HDD - to call it slow would be an understatement...
    I found that it had Office 2000 on it (set up for the previous owner) and AVG that had not been updated since 2008 - I tried to remove AVG to update it to 2014 but found that it would not uninstall
    The whole laptop was so slow that I gave up trying
    The restore partition was no longer there !!
    I have recommended a replacement...
  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    I tried to remove AVG to update it to 2014 but found that it would not uninstall
    No software can't be uninstalled. If you cant do something as simple as that I'm wondering why your attempting to "fix" it in the first place?
    I have recommended a replacement...
    RAM upgrade -Fresh install = Perfectly usable machine.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    waddler_8 wrote: »
    No software can't be uninstalled. If you cant do something as simple as that I'm wondering why your attempting to "fix" it in the first place?

    RAM upgrade -Fresh install = Perfectly usable machine.



    RAM upgrade would help - fresh install impossible (no OS software available) - AVG needs an uninstaller - Office out of date
    Laptop too slow to do anything with.....
  • GunJack
    GunJack Posts: 11,947 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    !!!!!!, vista on 1GB is always going to be slow, even on a clean install. Put an extra 1-2 GB RAM in it first, then sort out the software....
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • GunJack
    GunJack Posts: 11,947 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    also, nowt wrong with office2000, still use it on several machines ;)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • GunJack
    GunJack Posts: 11,947 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ok, to make it run better as it is, you need to use ccleaner/msconfig to stop all the un-needed starup items, and increase the pagefile to around 3GB (custom, not system-managed). Reboot. That should make it a bit more user-friendly until you get more RAM in it. No dual-core processor witll be too slow...I'm writing this on an 8-y-o Sempron 3000+ machine ;)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    You don't need an uninstaller for AVG. Boot to safe mode, delete load points from registry using regedit (run key, services key etc) and then delete %programfiles% and %appdata% and drivers' files/folders.

    In any case, have you tried this? http://support.kaspersky.com/downloads/products2009/avg8.zip
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