Made a PayPal payment but PayPal says I am not protected?

bris

if they were for an event then it still sounds like a B2B transaction so paypal or S75 would not cover it.

BartyBoy

bris wrote: »

if they were for an event then it still sounds like a B2B transaction so paypal or S75 would not cover it.

PayPal already said they will not cover my transaction, but not because of a B2B transaction, a custom-made order instead.

BartyBoy

Scrootum wrote: »

What is the value of the transaction?

It is £202.01

techspec

Would have probably won if you filed online. They dont even read them - just side with buyer.

BartyBoy

techspec wrote: »

They dont even read them - just side with buyer.

That is actually true, the person who i spoke to from the claim team also admitted she wouldn't read terms and conditions and she works for PayPal.

BartyBoy

techspec wrote: »

Would have probably won if you filed online.

If i knew thats what would happen, I would definitely try to file a dispute online instead...

visidigi

BartyBoy wrote: »

PayPal already said they will not cover my transaction, but not because of a B2B transaction, a custom-made order instead.

No we get that, but the bit you're not getting is if you are a business (event sounds like it might be a business) then your rights are different than if you were a consumer.

As said, your issue is with the printer.

You state :

I have already emailed the printer three times to explain the problem, why I cannot accept their offer, why I rejected the order and why I seek for a full refund.

What offer?