Stores not made for wheelchair users

RosiPossum

Emmylou, did you give the stores your feedback? I think the M&S and Claire's sound great!

mo786uk

It is not a Trading Stndards matter and as far as I amaware there is no organsiation that can asses what reasonable adjustments have been made and tell the shop to do more.

You may be able to start a civil claim but that might be a loser - OP said they mentioned their shops - it may be that the shop is physically limited

Takeaway_Addict

ThumbRemote wrote: »

'Reasonable adjustments' refers to the efforts a premises owner must make to make the premises accessible to the disabled, as per the equality act 2010.

There is some good guidance here for shops:
http://www.equalityhumanrights.com/advice-and-guidance/service-providers-guidance/what-equality-law-means-for-your-business-when-you-re-providing-goods-facilities-or-services-to-the-public/businesses-selling-products-such-as-shops-and-petrol-stations/

Specifically, they suggest that shops could move display units if there is no 'significant loss of selling space'.

Your comment above suggests that they may have recently put out more shelves to 'sacrifice' disabled customers (although OP doesn't indicate that). I don't think in this case that would be considered reasonable - you can't just take an accessible premises and make it inaccessible for profit.

However the guide indicates that if they can't move display units, they need to have other means of making their service accessible - including training staff or even taking products to the street. It doesn't seem that they've done anything, which certainly would be considered unreasonable.

They absolutely should do this and as an able person I despise cramped shops so am well aware of why disabled people dislike them any further.

Though, the fact remains that if the stores make their aisles tiny to get extra stock in as long as they do the bold part would they lose unreasonableness, I wouldn't expect so but I would also expect disabled customers wouldn't even bother and I wouldn't blame them.

Emmylou_2

RosiPossum - yes I did, contacted Head Office in all cases. I think people are quick enough to complain but not to praise