Barclays - Mobile App - Missing 'cancel card' button?

TheEffect

Barclays now advertise that you can cancel a debit card and reorder a new one via their app, however I cannot seem to find this anywhere in the app.

Can anyone point me in the right direction?

jonesMUFCforever

Have you updated the app at all recently?

TheEffect

jonesMUFCforever wrote: »

Have you updated the app at all recently?

Yup. :xmassmile

jonesMUFCforever

TheEffect wrote: »

Yup. :xmassmile

Have you asked them then?
Sometimes part of an App has to be pulled if basically it does not work.
Can't think of anything worse than cancelling a card via an App thinking everything was ok only to find later that nothing had happened and fraudulent debits had continued to be applied to my account.

TheEffect

jonesMUFCforever wrote: »

Have you asked them then?
Sometimes part of an App has to be pulled if basically it does not work.
Can't think of anything worse than cancelling a card via an App thinking everything was ok only to find later that nothing had happened and fraudulent debits had continued to be applied to my account.

I phoned and ordered a new card. The person on the other end of the phone had no idea what I was talking about r.e the app.

If I click on 'tour' within the Barclays app, it shows you can cancel/reorder a card via clicking 'call us' at the bottom of the app, however mine doesn't say that.

Was just wondering if it's the same for others. Like you mentioned, it's probably best to do such actions via a call anyway.

TadleyBaggie

I can't find it either. Looks like they probably decided not to release it yet but forgot to update the "tour".

TheEffect

TadleyBaggie wrote: »

I can't find it either. Looks like they probably decided not to release it yet but forgot to update the "tour".

Odd. Thanks for clarifying.