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www.airbnb.com

cheesemelts
Posts: 73 Forumite
Hi
Thought would let you all know just in case you don't about https://www.airbnb.com use it a lot when travelling and want somewhere different to stay.
Make sure you read reviews thoroughly, watch out when someone puts exclamation marks after a sentence such as 'great view!!!!!'
Also if you find somewhere then message the person and see if you can get it cheaper.
It's really good, especially last minute.
Thought would let you all know just in case you don't about https://www.airbnb.com use it a lot when travelling and want somewhere different to stay.
Make sure you read reviews thoroughly, watch out when someone puts exclamation marks after a sentence such as 'great view!!!!!'
Also if you find somewhere then message the person and see if you can get it cheaper.
It's really good, especially last minute.
0
Comments
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Love AirBnB!!!
Great alternative to hotels and B&B's when cities are fully booked during major events like Edinburgh Festival etc. But like you say, make sure you read the reviews. Their iPhone app is very handy too and used it a few times to find nearby places to stay, big fan!0 -
Airbnb Avoid - no safeguarding to hosts & poor customersupport.
I am a host and listed my apartment. Very quickly it wasgenerating enquiries.
Someone booked it; they wanted that day for a total of 4nights. I followed all the procedures at Airbnb accepting the request. 4 hourslater I met up with the guests and they moved in.
8 hours later I get an automated email from Airbnb sayingthe reservation has been cancelled by Airbnb as they believe this particularguest may be behaving fraudulently. Payment had also not gone through.
That left me with guests in my apartment on a cancelledreservation! I then emailed Airbnb asking for advice and what had gone wrong? Ithought maybe it was just a mistake with credit card details or something?
I also raised a safety concern through the website againasking for details and advice.
The response was just an automated acknowledgement emailwith no other answers. Further to this, it is now 36 hours later and stillAirbnb have not got back to me via either methods of communication.
The ironic thing isit says on their website in big letters, that they have 24hours customerservices?!!!
If you use the website as a host, you take a big risk; thewebsite does not support you if issues occur.
Whilst it isn’t Airbnbs fault that the guest is possiblefraudulent, they should of have contacted me much sooner and via telephonerather than just an email at 5 in the morning the following day. They havecancelled the reservation which means you can no longer access any contactdetails of the guest and I found that the correspondence thread with the guesthas also disappeared. They should also verify the payment details of guestsimmediately when the reservation is accepted.
The result of all this was I had guests in my apartment thatshould not be there. I went round to see them and they fobbed me off. I askedfor a cash payment and they hadn’t got any money. I had a ‘well built’ friendto hand and luckily they left peacefully!0 -
Avoid Airbnb- no safeguarding to hosts & poor customersupport.
I am a host and listed my apartment. Very quickly it wasgenerating enquiries.
Someone booked it; they wanted that day for a total of 4nights. I followed all the procedures at Airbnb accepting the request. 4 hourslater I met up with the guests and they moved in.
8 hours later I get an automated email from Airbnb sayingthe reservation has been cancelled by Airbnb as they believe this particularguest may be behaving fraudulently. Payment had also not gone through.
That left me with guests in my apartment on a cancelledreservation! I then emailed Airbnb asking for advice and what had gone wrong? Ithought maybe it was just a mistake with credit card details or something?
I also raised a safety concern through the website againasking for details and advice.
The response was just an automated acknowledgement emailwith no other answers. Further to this, it is now 36 hours later and stillAirbnb have not got back to me via either methods of communication.
The ironic thing isit says on their website in big letters, that they have 24hours customerservices?!!!
If you use the website as a host, you take a big risk; thewebsite does not support you if issues occur.
Whilst it isn’t Airbnbs fault that the guest is possiblefraudulent, they should of have contacted me much sooner and via telephonerather than just an email at 5 in the morning the following day. They havecancelled the reservation which means you can no longer access any contactdetails of the guest and I found that the correspondence thread with the guesthas also disappeared. They should also verify the payment details of guestsimmediately when the reservation is accepted.
The result of all this was I had guests in my apartment thatshould not be there. I went round to see them and they fobbed me off. I askedfor a cash payment and they hadn’t got any money. I had a ‘well built’ friendto hand and luckily they left peacefully!
0
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