Anyone else having problems with Ovo log-in

Consumerist

Just wondered if anyone else is having problems with Ovo log-in.

I have been getting the "something is wrong" message since Friday (6th Dec).

Dobbo14

I have the same problem. I have emailed OVO twice but no reply so far. I have tried from my desktop (Windows 8.1 + Google Chrome) and also from my Tablet.

Consumerist

Dobbo14 wrote: »

I have the same problem. I have emailed OVO twice but no reply so far. . .

Hi Dobbo and welcome to the forum.

I think Ovo is getting a bit snowed under at the moment. I've emailed them but their website indicates it's taking more than four days to answer.

They reckon it's taking them less than a minute to answer phone calls so I think maybe that's the next move.

Thanks for your response

rrtt

I wouldn't be surprised if OVO are getting snowed under at the mo as their prices are absolutely brilliant. I've been with them for a year, just fixed for another year with New Energy -2 Rate tarrif, and unbelievably, the price per unit for economy 7 is cheaper than it was with nPower 20 YEARS AGO! and the daytime units only 1.5p per unit more than then. Standing charge is up too but only slightly. And I've found their cust service excellent! (well, compared with nPower and Scottish power anyway ...)

Consumerist

I've had a reply to my email to Ovo and they have provided an alternative log-in address which works for me, as follows,

https://beta.ovoenergy.com/login

Thanks for the responses.

Consumerist

rrtt wrote: »

I wouldn't be surprised if OVO are getting snowed under at the mo as their prices are absolutely brilliant. I've been with them for a year, just fixed for another year with New Energy -2 Rate tarrif, and unbelievably, the price per unit for economy 7 is cheaper than it was with nPower 20 YEARS AGO! and the daytime units only 1.5p per unit more than then. Standing charge is up too but only slightly. And I've found their cust service excellent! (well, compared with nPower and Scottish power anyway ...)

I can get a two-year fix from Green Star Energy at about the same annual cost as Ovo's one-year fix so, with some regret, I might be on the move. It remains to be seen whether I later regret it.

OVO_Energy

Hi there Consumerist,

We are sorry to hear you've had problems logging in, but we're glad to see that the issue has now been resolved.

Please feel free to get in contact if there is anything else we can help with:)

Kind Regards - The Ovo Team

Consumerist

Nice to see Ovo being represented on here.

It won't always be bouquets, of course, but hopefully always constructive. Your customer service will be judged by your responses. We need more smaller suppliers out there so don't let us down.