Any ideas how to get money back from at my wits end!

Santaiscoming

I closed my account with npower on the 14th September when I moved

Because I was overpaying with their ridiculous direct debits I had credit of between 400-700 depending on which of their staff I talk to!

I made a complaint on the 28th october and have had nothing back whatsoever, every time I call I'm told a block is on the account that will be removed in the next few days.

Any ideas how to retrive my money from them?

dogshome

Who are the 'Them' ?

You say you have complained, but to be effective your complaint should be a letter which is headed Complaint - Big & Bold

Santaiscoming

Sorry thought it was. In title npower


I have emailed phoned and written with complaints and tried to put in a complaint about a complaint last week but they wouldn't let me

imho

Try on twitter to make your complaint.Just ask for someone to help you with your bill,no need to put in all the details. They might be on facebook as well.

nPower

Santaiscoming wrote: »

I closed my account with npower on the 14th September when I moved

Because I was overpaying with their ridiculous direct debits I had credit of between 400-700 depending on which of their staff I talk to!

I made a complaint on the 28th october and have had nothing back whatsoever, every time I call I'm told a block is on the account that will be removed in the next few days.

Any ideas how to retrive my money from them?

Hello Santaiscoming,

Thank you for your post. I can chase up your complaint and look into your balance for you and if you have been final billed.

If you want to send me your details please send these over to the email address on my profile page.

Thanks

Carmel

bognorcodger

I switched from ScottishPower to EDF at the start of November, but have still not had my credit with ScottishPower refunded. EDF have done everything correctly as far as I can see, and they have told me the 'final' meter readings that they sent to ScottishPower - which I have also told SP.
Today SP have told me it can take 45 days to sort out!
I believe the Prime Minister is aspiring to 24hour switching of energy suppliers in the future - I think this must be quite a big hope!

iancrt

Just Moved from BG - have £85 credit on Gas - billed on 29th November but no mention of when I will get my refund. Then they billed my final electric on 16th Decemebr - I owed them £15 and they demanded payment by 27th.
So they owe me they provide no info, I owe them they want payment in 8 working days.
I have paid the £15 and know I will get the £85 eventually, but I just put in a formal complaint that I consider this to be an unfair practice. The more people complain the sooner the energy sector will get sorted.

SSE went one better (different house), they finalised my gas on 29th November, I owed them £60ish so they took £103 DD on 3rd December. That will be a slightly stronger complaint as taking the DD was completely unecessary (Yes I know why it went and how DD works - its the DD system that's flawed but they force us to use it by including the DD discount in their selling).

SnowMan

bognorcodger wrote: »

I switched from ScottishPower to EDF at the start of November, but have still not had my credit with ScottishPower refunded. EDF have done everything correctly as far as I can see, and they have told me the 'final' meter readings that they sent to ScottishPower - which I have also told SP.
Today SP have told me it can take 45 days to sort out!
I believe the Prime Minister is aspiring to 24hour switching of energy suppliers in the future - I think this must be quite a big hope!

According to Audrey Gallacher, Director of Energy at Consumer Futures on this moneybox programme (at 2 minutes 50 seconds) the billing code, that the major suppliers are signed up to, means you should be refunded credit within 28 days of leaving the old company. I can't find any verification of that 28 days by the way.

The whole item is worth listening to and starts at 40 seconds into the programme. It includes an example of someone else switching from Scottish Power having problems in getting their refund.


I was told yesterday by the complaints department at Npower that they could take up to 40 days to supply the final meter reading I had supplied promptly on my switch date last month, to my old supplier. If that is the timescale they work to I'm not sure how refunds can be made by the old supplier within 28 days.

RABC

Been trying for nearly two month for refund, sent several meter readings and someone even came out to read the meter but still nothing, several e mails and telephone conversations and eventually someone said it would be sorted in seven days.........absolute rubbish,still waiting and they even have the cheek to ask me to fill in a survey form.....customer service rubbish.

StinkerPinker

Well I had a nicer experience than cited so far - I had a closing credit of over £300 on my BG account, with the account status as "closed" so I couldn't trigger a refund via normal "manage your account" means. However, I went looking in the Help section of the website relating to billing, a "Chat Assistance" box popped up which I accepted, and within seconds I was having a written conversation with a BG operative somewhere in the world who immediately said they would initiate a refund, in my bank account by 24th at the latest. Next time I logged on, my closed Gas Account balance was showing as zero, so something has definitely happened. Pretty good, eh? Of course, this refund should have been automatic, but I guess that would be expecting too much!

StinkerPinker

And can now confirm the refund has reached my bank account. I recommend the online instant Chat to an advisor method of getting a refund.