The Guardian - sellers beware listing on Ebay

RFW

sequence wrote: »

Ebay policy is fine. What they need to do is do more to find and ban buyers who habitually use the resolution center. All they need is a filter, say more than 10 cases a year or 5% of transactions opening case, would prompt investigation by a human to see if there's anything amiss.

That's actually supposed to be in place, I know there's been a few posts on here from buyers who have been banned for having too many claims.

patman99

Trouble is, the real scammers know how to easily circumvent ebay's systems to get back online and selling within hours of being banned thanks to many companies offering ebay stealth accounts.

techspec

RFW wrote: »

That's actually supposed to be in place, I know there's been a few posts on here from buyers who have been banned for having too many claims.

Not sure i believe it - but even if true - most get refunds without claiming - feedback extorsion.

Hopefully new changes, eg report buyer, claims not counting if resolved - will help ebay keep track.

Still think its a gimmick.

So does this rogue buyer - who is still happily buying:-

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&ftab=FeedbackLeftForOthers&userid=kimi-kou-nikumu&iid=-1&de=off&items=25&mPg=12&page=3

"Hi ! I've don't receive it, If you refund me, I'll change my feedback !"

If Ebay had an ounce of credibility hed be off. I tried reporting - but nothing to do with me they say - as i have never traded. No - only because i blocked him!!!

SpammyTheSpammer

Oh blimey - that is terrrible. I wonder if the sellers used the REPORT THIS EBAY MEMBER button. If they did, that is doubly damming for eBay.

However, how THICK is that buyer 'kimi-kou-nikumu'? They have publicly admitted that they are an out-and-out scammer.

Anyway, blocked by me now. Thanks techspec.

dors01

I have been a member of eBay since 2004 and have bought some great things at either bargain rock bottom prices or reasonable prices.

I have sold a few items as well, but lately I have bought 5 items which have not arrived at all and each time I have had no response from the sellers until I raise an eBay claim.

The common feature about all these items is that I bought them all at very low auction prices, I hate having to leave negative feedback but I will do this for all these items as I truly believe that because none of them have any tracking information that they have not been sent.

When I sell items on eBay I always use the postage options that e-Bay give me when I despatch the item, because this provides tracking details and gives me seller protection, if I want a certain price for an item I sell I either set a reserve or buy it now price and accept offers.

Unfortunately some of these idiotic sellers ruin the experience for buyers like me who become dis-heartened by the experience.

If a seller refuses to use postage options listed by eBay and tracking information then if a buyer wants to defraud you, you are leaving yourself wide open.

My other gripe is that not many sellers leave feedback unless the buyer leaves feedback first, in my opinion this is wrong, the buyer should not be able to leave feedback until the seller has left feedback, this is because as a buyer if I pay you promptly, this should get me good feedback as I have done what I needed to do, lets face it if you go into a shop should you thank the shop staff for serving you and selling you something? or should they thank you for your custom?

Anyway....that's Tuesdays moan over with now!!!:rotfl:

techspec

dors01 wrote: »

I have been a member of eBay since 2004 and have bought some great things at either bargain rock bottom prices or reasonable prices.

I have sold a few items as well, but lately I have bought 5 items which have not arrived at all and each time I have had no response from the sellers until I raise an eBay claim.

The common feature about all these items is that I bought them all at very low auction prices, I hate having to leave negative feedback but I will do this for all these items as I truly believe that because none of them have any tracking information that they have not been sent.

When I sell items on eBay I always use the postage options that e-Bay give me when I despatch the item, because this provides tracking details and gives me seller protection, if I want a certain price for an item I sell I either set a reserve or buy it now price and accept offers.

Unfortunately some of these idiotic sellers ruin the experience for buyers like me who become dis-heartened by the experience.

If a seller refuses to use postage options listed by eBay and tracking information then if a buyer wants to defraud you, you are leaving yourself wide open.

My other gripe is that not many sellers leave feedback unless the buyer leaves feedback first, in my opinion this is wrong, the buyer should not be able to leave feedback until the seller has left feedback, this is because as a buyer if I pay you promptly, this should get me good feedback as I have done what I needed to do, lets face it if you go into a shop should you thank the shop staff for serving you and selling you something? or should they thank you for your custom?

Anyway....that's Tuesdays moan over with now!!!:rotfl:

IF you leave a neg for INR - its now easy to remove. Of course - if the seller fails to respond, thats different. But for so much experience - you seem blind to the fact Ebay postage options DO NOT require tracking. 2nd and 1st class standard are top of the list.

And finally - a sale is not complete until a buyer is happy. Nothing worse for a seller than leaving someone positive feedback - and then being scammed - eg sent back an empty box. That is why sellers should wait to see what the buyer plans before leaving pos feedback - which may be going to a scammer.

I bet all these sellers regretted boosting this morons feedback:-

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&ftab=FeedbackLeftForOthers&userid=kimi-kou-nikumu&iid=-1&de=off&items=25&mPg=12&page=2

If sellers didn't leave feedback first - more scammers and abusive buyers would be driven out.

SlowCooker

dors01 wrote: »

My other gripe is that not many sellers leave feedback unless the buyer leaves feedback first, in my opinion this is wrong, the buyer should not be able to leave feedback until the seller has left feedback, this is because as a buyer if I pay you promptly, this should get me good feedback as I have done what I needed to do, lets face it if you go into a shop should you thank the shop staff for serving you and selling you something? or should they thank you for your custom?

I don't think that paying for an item that you want deserves a positive feedback; it deserves a "thank you" maybe but the feedback should be reserved for the whole experience. If the buyer is difficult to deal with, rude, or even a scammer, the seller should at least have the option to not leave feedback at all and possibly report/block the buyer.

Do I thank the shop staff for serving me something? Yes actually I do, and sometimes I send thank-you emails to online shops when they do everything right. After all, they are the ones who did all the work.

dors01

SlowCooker wrote: »

I don't think that paying for an item that you want deserves a positive feedback; it deserves a "thank you" maybe but the feedback should be reserved for the whole experience. If the buyer is difficult to deal with, rude, or even a scammer, the seller should at least have the option to not leave feedback at all and possibly report/block the buyer.

Do I thank the shop staff for serving me something? Yes actually I do, and sometimes I send thank-you emails to online shops when they do everything right. After all, they are the ones who did all the work.

I agree with the fact that if a buyer is rude then it is something different, but I talk from my own experience, and of course, I always use "please" and "thank you" when talking to people including people that serve me in shops, but you took this point too literally, and I have sent thank you notes when I have received excellent service.
But the question still remains, who is king? customer or seller?

SlowCooker

dors01 wrote: »

But the question still remains, who is king? customer or seller?

The customer is king, if you wish to put it that way, but does being king involve getting automatic positive feedback? I don't believe so. As a buyer, I think that feedback for buyers is somewhat meaningless. I need an item, I pay for it, what's the big deal? It's an exchange, not a charity.

I left positive feedback for several private and business sellers and they never reciprocated, and honestly, I don't mind at all. I bought the item, not the feedback.

Brooker_Dave

SlowCooker wrote: »

The customer is king

Sellers are ebay's customers.

But it does not treat them like kings...