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6 weeks later M&S haven't refunded a cancelled furniture order
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Update - I am very pleased to report that within 24 hours of emailing the CEO, one of his leadership team wrote back with an extensive apology and a detailed explanation of the technical issue that had caused the delay in this first place. He actioned the refund there and then (and that it has now appeared on my credit card), directed the ordering teams to find out what went wrong (to avoid it happening again), and also sent £50 worth of vouchers in way of compensation. That's the kind of response I hoped for and am very happy to have my faith in the company well and truly restored. It suggests that sometimes it's best to go straight to the top when an issue is outstanding...0
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Well done, it sounds like you found just the right person to talk to.0
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