Dulux paint sucks!

SevenOfNine

Haven't had a problem with their emulsions........UNTIL NOW!

We used their 5ltr Vinyl Soft Sheen 'mixer' range, same colour as before just to freshen up with 1 coat as we intended to rearrange/remove pictures and had some other things done.

Waited a week for it to be fully dry and less delicate than freshly painted, then started putting up the pictures. Noticed that any 'touching' of the walls was leaving fingermarks making the Satin Sheen anywhere we'd touched it more of a Satin Gloss in the sunlight.

The paint is washable, so I used a damp cloth on one area to wipe them off, and ended up with an even bigger patch of glossy shine there!

Emailed Dulux who said the paint is 'wipeable' and needs time to 'cure'. Neither of which is what is stated on the tin.

According to Consumer Direct, they have breached the Trade Descriptions Act on 2 counts. Firstly, wipeable is not the same as washable so the claims on the tin are misleading. Secondly, if it needs time to cure it should be stated (with timescale for that).

Dulux hastily backpeddled on the 'wipeable' comments, asked for a sample & offered a voucher to buy more paint to cover it up. I've sent some good photos to show the gleaming marks (some clear finger marks but not dirty, just shining away brightly).

Now, why would I want a voucher for more of a rubbish product. Why would I want to cover it up with something which will probably have a slight colour mismatch. WHY do companies think we all want compensation in some form?

I'd prefer to get Trading Standards to make them address the labelling on the tin, amended from washable to merely 'wipeable', and put curing info on it as well.

I can take the leftovers in the tin back to B&Q and insist on refund under Sale of Goods Act 1979 along with the email in which Dulux state 'wipeable' and 'curing', as it's not fit for purpose but that's hardly the point.

Can't complain about their pre mixed emulsions, they don't seem to be a problem, even older versions of the mixer paint seems OK, but this stuff nowadays truly sucks.:cool: Don't know what they've done to make it inferior & have a bad feeling that the whole range may be slipping (white gloss/satinwood already known to turn yellow really fast so we on't buy that).

Don't enjoy decorating enough to risk Dulux in the future. Vent over.

Fosterdog

I think you may have had a bad batch, our whole house apart from one room has the dulux mixer paint, varying types in different rooms depending on needs but we've never had a problem with them.

I can't say I really noticed whether the tins for the living room said washable or wipeable but has stood up well to being wiped down with a damp cloth with some elbow grease. Mine also didn't take too long to cure, it was touch dry by the end of the day and furniture put back against it on the third day but probably could have been done on the second.