Unfair Negative feedback received on Ebay

Mind_Overload

After 11 years of selling on Ebay I have just received my 1st negative feedback:mad:
I sell various bits and pieces of lego and sometimes the instruction manuals. I clearly write in my description 'No Lego, Just instructions'

They have left this negative 'Bought this in a hurry please look , this isn't lego it's an instruction leaflet'

How do I go about getting this feedback removed? They have not sent me any kind of message, just left this feedback.

I see there is a report buyer option that has appeared on the side of the feedback, Do I use this? It has an option for Inappropriate feedback left

Will it get overturned as I did write my description correctly?

Many thanks

pinkshoes

You can try phoning ebay to see what they say.

In the meantime, just respond to the neg with "description clearly stated this was just a Lego instruction."

Mind_Overload

Is it best to call then? Will reporting via the Ebay site not be enough?

campdave

It should be removed as what try are commenting on is covered in your description.

The best way is to phone up, it's debatable how useful the report function is.

If you're as bothered as you say you are, it's worth a 10 minute cal

wilykit

You can request the sellers changes it, or request that ebay remove it via the website. I've done it before xx

brightonman123

I trust other users will see the duff feedback (and item), and make own conclusions..

Just getting payment would do me fine.

soolin

Please remember that poor feedback is not the issue for a seller, it is the associated stars that harm us. So wait a few days and then check your expanded seller dashboard.

iammumtoone

soolin wrote: »

Please remember that poor feedback is not the issue for a seller, it is the associated stars that harm us. So wait a few days and then check your expanded seller dashboard.

If you get a feedback removed, do they remove the corresponding stars as well?

soolin

iammumtoone wrote: »

If you get a feedback removed, do they remove the corresponding stars as well?

Yes they do, the whole lot goes.

martindow

marcus-darkus wrote: »

I clearly write in my description 'No Lego, Just instructions'

Do you write it clearly in the title as well? I think you need to be very careful selling items like this as there are well known scams where photos or boxes of expensive items are sold to people who think they are buying actual iphones or xboxes, etc.

They received a piece of paper when they were expecting a heap of Lego your buyer was no doubt annoyed, if partly with themselves for not reading the listing thoroughly, and left instant feedback.

This sale probably only involves a small amount of money so I would refund the buyer, say I was sorry that they had misunderstood the listing and not require them to return the instructions. Then ask them to revise their feedback and stars.

purple321

There's a separate category for Lego instruction manuals though it's not like a scammable item is it? This is the whole 'people buying a knitting pattern and expecting an item of clothing' thing. Basically people not reading the listing!