Contract or not?

steve-L

We moved in August, our old house had British Gas and our new one had EDF.

We switched by telephone to the EDF freeze until March 2017.

At some point the requested our old address and for some reason my OH gave it to them. I don't understand why they needed it in the first place but ....

They have basically refused to use our new address either on the contract or any of the correspondence. Despite my spelling my name Letter by Letter they have mis-spelled both my name and my partners name on the bills and contract. The bills, contract and ALL correspondence continues to go to the old address though they have the correct meter numbers from our new address.

We have spent quite a bit of money calling their premium rate number trying to rectify this but the correspondence continues to our old address. We can't use the "My Account" as it refuses to accept any combination of names/postcode to register (even tried with my first name and partners surname etc.)

I am worried they are basically going to turn round and say we don't have a contract as the contract is with some people who live in a different house and have different (if similar) names.

I have sent a letter and email asking they rectify our names and addresses in 5 working days and issue a contract to the correct address but all I got back was an eMail stating they refuse to do anything for a minimum of 5 days.

macman

You do have a contract based on the correct meter number and your usage since August. The billing address can be anywhere, but you are being correctly billed for the right supply address, despite then shambles with the billing address.