First Utility Imperial/Metric Meter Discrepency

skintagain2010

Hi, Just wondering whether anyone can advise please? I have recently found out that FU are charging us for having the wrong sort of gas meter (imperial) when we have a metric. This is due to when we were with EDF and had our gas meter changed (02/2012) they did not update the relevant data base/department. Therefore when we went to FU a year ago they thought we still had an imperial meter. I have informed FU of all of this 2 weeks ago and am still waiting for something to be done as I believe we are due some money back. We have paid about £1800 for the past years gas/elec (3 bed terrace house). Does anyone know how long this should take to get sorted out? Thanks in advance, Claire

Nada666

You should receive almost two-thirds of this back. As to how long - it will be weeks, not days.

dogshome

Look at the Gas bills FU have issued, and on the line that states the Start/End meter readings, then meter units consumed, the No.of Kwh charged and then the cost.
Divide the cost by 281 then multiply the answer by 100 - The difference between this and the charge on the bill is what FU owe you, plus the adjustment to lower VAT figure.

Were EDF correctly chargeing you for the new Metric meter? - If not you can reclaim money back from them.

You say you informed FU of this 2 weeks ago, if this wasn't in writing then get a letter off headed Complaint a.s.ap.

Strebor

Keep badgering them. It took about 6 week's I'm my case. They credited my account as I noticed it straight away. The problem I have (and you will likely have) is:
1. Your bills will not be corrected so you will not have a nice set of correct bills, they will just put corrective figures in which means you just have record of units over time usage in the wrong bills (the pedant in me doesn't like this)
2. Their estimating systems will not be corrected and this will forever estimate your use as 3 times what you use. This knocks on to the direct debit calculations. They could not solve this, so I cancelled direct debit on the basis that they would not charge me any dd fees. They agreed to this. To this day I have to get meter readings exact on the last day of the month or they will 3 * the day rate and give me a bill that is wrong.

I only noticed this quickly because npower previously messed it up and could not resolve it for 10 months, and then didn't correct the database, so error got passed on to first utility.

This was about a year or so ago with first utility, and they sorted the actual unit on bill correction quite quickly - I dealt with them sending email and chasing up over the phone. I didn't have a refund to sort though. I don't know what their customer service is like today, but count your lucky stars you are not with npower!

Anyway best of luck.

Steve
Ps. I have had so much grief with npower over this ( they messed the switch) that I started an e-petition - please consider signing, cheers:
http://epetitions.direct.gov.uk/petitions/56280