We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Praise for Megabus Customer Service
Options

Voyager2002
Posts: 16,247 Forumite


I think they deserve an award for responding rapidly...
Yesterday evening, I tried to use some Tesco tokens (from Clubcard) in part-payment for a Mega-train ticket. I attempted to go back before confirming payment to check I had entered the correct date; my transaction vanished; the tokens were no longer there; and when I tried again the codes no longer worked. I was not at all pleased: started again and paid for my ticket with money, and fired off an email to their customer relations team.
I was surprised and pleased to get a positive response first thing this morning, and a refund hit my card account just after then this morning. I am impressed: particularly since this is a Saturday in the run-up to Christmas.
Yesterday evening, I tried to use some Tesco tokens (from Clubcard) in part-payment for a Mega-train ticket. I attempted to go back before confirming payment to check I had entered the correct date; my transaction vanished; the tokens were no longer there; and when I tried again the codes no longer worked. I was not at all pleased: started again and paid for my ticket with money, and fired off an email to their customer relations team.
I was surprised and pleased to get a positive response first thing this morning, and a refund hit my card account just after then this morning. I am impressed: particularly since this is a Saturday in the run-up to Christmas.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards