Praise for John Lewis

dollywops

In the summer, I bought a down-filled coat, reduced, to wear on my recent trip to New York and Washington. Prior to the trip, I wore the coat twice and then all day every day for 10 days. The zip was a bit iffy and by the end of the holiday, was starting to fall apart.

I went into John Lewis yesterday. The first SA tried to help, but could not find a price for the coat on the computer. A supervisor came to assist. She asked when I bought the coat and what card I paid on. I remembered I had bought the coat in July, when I had been shopping for a dress to wear for my son's engagement party (otherwise I would not have remembered). From another system, she traced the date, price and card I used and processed my refund.

Well done John Lewis.