We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Praise for John Lewis

dollywops
Posts: 1,736 Forumite


In the summer, I bought a down-filled coat, reduced, to wear on my recent trip to New York and Washington. Prior to the trip, I wore the coat twice and then all day every day for 10 days. The zip was a bit iffy and by the end of the holiday, was starting to fall apart.
I went into John Lewis yesterday. The first SA tried to help, but could not find a price for the coat on the computer. A supervisor came to assist. She asked when I bought the coat and what card I paid on. I remembered I had bought the coat in July, when I had been shopping for a dress to wear for my son's engagement party (otherwise I would not have remembered). From another system, she traced the date, price and card I used and processed my refund.
Well done John Lewis.
I went into John Lewis yesterday. The first SA tried to help, but could not find a price for the coat on the computer. A supervisor came to assist. She asked when I bought the coat and what card I paid on. I remembered I had bought the coat in July, when I had been shopping for a dress to wear for my son's engagement party (otherwise I would not have remembered). From another system, she traced the date, price and card I used and processed my refund.
Well done John Lewis.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards