Need advice with Debenhams messing up

StuieUK34

I did some reading yesterday, and in a nutshell, I read something like this:

It is considered a criminal offense for a business to mislead customers by promoting goods in a sale price, and then pulling a fast one, only to restock and quote product at full price.
Guess its similar to the holiday shops from years ago promoting cheap holidays in the window and within 1 second of the advert appearing, those holidays were sold out but the holidays at twice the price were always available (misleading).

Sooooooooooooo... As Debenhams don't hear customers via phone or email (meaning they cant be arsed!), I took to social media and hit there facebook site... didn't take long for a reponse to come through asking for details....

So I facebook messaged Debenhams, explained not received order, explained the practise felt like I was mislead into a situation where stock levels are not an issue, and bish bash bosh, I get a ref to say reorder and they will honour the sale price... Shame they couldn't do that the first time without there embarrassment on FB!

Ended up with a few more hoohahs, now gotta fight to get my original payment back!!
Case closed

wealdroam

jacques_chirac wrote: »

Have you not read the above posts? They have given you the legal position!

JC, I thought you would've realised by now that StuieUK34 doesn't notice anyone else's posts.

He just thinks we should all be interested in his rants.