prepay meter error and EDF dont answer calls

chella

I moved itno my new home today and tried to put the prepay electric key in the meter to activate the emergency credit and it showed up as error 62, I have been on hold 4 times this evening with no one answering, tried he emergency number, no one answered after 38 minutes the last of my phone credit ran out.

anyone know if they do a callback facility or something, I tried live chat which was busy. I have emergency credit available but cant activate it. all help appreciated. thanks

split_second

i've had problems getting through tonight too, just keep getting told they are busy, what next water is wet?

chella

I am switching suppliers tomorrow, their customer service is non existent. it shouldn't take over 3 hours to get through to someone when you have no electricity, not that I got through after 3 hours. I have resorted to tweeting them as one of their representatives was active on there answering complaints an hour ago, not had a reply yet.

lstar337

Our key has been reporting errors for weeks, we told them about it but they say they wont issue a new key because our meter is too high on the wall (health and safety issue), and they need to move it down lower.

Until then, we are meant to ring them to get a guy to come around and put the key in for us!

They sent an engineer to 'look' at the meter, he said it looks fine to move it, and they would send someone out in the next few days. That was October.

Last call to EDF cost £11, so we won't be ringing them again!

I wish they would just issue us a new key and be done with it!