Cancelling a Virgin Media contract

sazzaanderson1510

My family are wanting to cancel my Grandfathers Virgin Media tv contract as he has had to go into a home suffering with bad alzheimers, however, Virgin Media are refusing to cancel it as they need to speak to the bill payer even though my Mum has Power of Attorney now therefore we are still having to pay every month for a service which isn't even switched on at the house.

Does anyone know where we stand on cancelling this?

ValHaller

Time for Mum to write a letter in her capacity as PoA. Keep a copy and fight on - once this is sorted, if there is a contractual right to cancel, the letter will serve as evidence of cancelling.

sazzaanderson1510

Thank you! Hopefully they will take notice this time!

mije1983

It may help to speed things on if you send them evidence of your mum's PoA.

unholyangel

What do you mean its not switched on? Do you mean virgin have cancelled the service or that you are receiving the service but not using it?

If its the former, you may have standing in law to argue against it. If its the latter.....well they are still providing the service as agreed.

That doesn't mean they shouldn't have told you how to get it cancelled - after all, telling you to send a copy of POA via post/whatever they require doesn't require any personal data to be disclosed (and this is the only valid reason they would have for refusing to give out such info).

I've found that sometimes when you deal with virgin, you get absolute pillocks who fail to understand any situation that isn't pre-scripted for them. And if your situation doesn't fit into the pre-script....it doesn't stop them from trying to make it fit! :rotfl: "initiative" is not a concept they are familiar with.

Shelldean

must've been lucky when I cancelled nans when she died, they didn't even ask for proof of her death... I could've been anyone really!!!