Ultralase - guarantee no longer valid - advice needed

Clive_Woody

Deleted_User said:

lmd2022 said:

Hi, has anyone had any luck with this? 

I had the surgery done in 2007, I called Ultralase today to find out that the ‘old company’ had gone into administration. I was none the wiser! I was advised my life time guarantee is now void and to have re treatment it’s £1095 per eye plus a £50 consultation fee. I’m shocked to say the least!! My dad initially paid for my treatment and it was paid outright at the time. He’s no longer with us so I cannot obtain proof of payment now  

my eye sight worsened a couple of years after the surgery and I actually made an appointment with them in 2012/2013 and they told me to wait until I was in my 30s for the re treatment - they shafted me. They knew, by me waiting all that time that my guarantee wouldn’t be worth the paper it was written on!! 

It's extremely unlikely a firm would deliberately tell you to wait (when that wait is long established medical advice to refrain until at least the 30s to allow prescriptions to stabilise for a couple of years to avoid the refractive error with improve or worse after surgery) because they knew they were going into administration.Generally speaking, the customer service team and branch staff have no idea that this is coming as they don't see the books. Ultralase went into administration on 30th October 2013

Ultralase was purchased by the owner of it's main rival, Optimax. It was then allowed to go under, writing off all debts and invalidating guarantees. It was then relaunched as Ultralase Eye Clinics, a whole new company with pretty much the same name. On their website they talk about decades of experience, taking credit for the previous company, but not looking after their previous patients. Shoddy behaviour all around. There was a Watchdog investigation I believe, but from a legal perspective presumably nothing illegal done.

[Deleted User]

Clive_Woody said:

Deleted_User said:

lmd2022 said:

Hi, has anyone had any luck with this? 

I had the surgery done in 2007, I called Ultralase today to find out that the ‘old company’ had gone into administration. I was none the wiser! I was advised my life time guarantee is now void and to have re treatment it’s £1095 per eye plus a £50 consultation fee. I’m shocked to say the least!! My dad initially paid for my treatment and it was paid outright at the time. He’s no longer with us so I cannot obtain proof of payment now  

my eye sight worsened a couple of years after the surgery and I actually made an appointment with them in 2012/2013 and they told me to wait until I was in my 30s for the re treatment - they shafted me. They knew, by me waiting all that time that my guarantee wouldn’t be worth the paper it was written on!! 

It's extremely unlikely a firm would deliberately tell you to wait (when that wait is long established medical advice to refrain until at least the 30s to allow prescriptions to stabilise for a couple of years to avoid the refractive error with improve or worse after surgery) because they knew they were going into administration.Generally speaking, the customer service team and branch staff have no idea that this is coming as they don't see the books. Ultralase went into administration on 30th October 2013

Ultralase was purchased by the owner of it's main rival, Optimax. It was then allowed to go under, writing off all debts and invalidating guarantees. It was then relaunched as Ultralase Eye Clinics, a whole new company with pretty much the same name. On their website they talk about decades of experience, taking credit for the previous company, but not looking after their previous patients. Shoddy behaviour all around. There was a Watchdog investigation I believe, but from a legal perspective presumably nothing illegal done.

Yes indeed, but I'm just pointing out that an advisor following medical advice to not come back until the 30s with almost certainly no knowledge of the impending failure, wouldn't deliberately tell people to wait for treatment merely to ensure the company would go under and invalidate the guarantee

Johnyb

I'm in a similar situation, treatment in 2008 now need to repeat it.  Got the same responses form Ultralase (as expected) but approach via email ( and online) Hitachi Capital.  Can I ask those who took the same route, how long did it take to get a response & how did you reach out?  Would it be better to write a letter for instance?  Thanks