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Ultralase - guarantee no longer valid - advice needed

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dgear1984dgear1984 Forumite
3 posts
Hello,

I am new to this forum, not sure if this is the correct place to post this.

In August 2012, I had laser eye surgery with Ultralase and included in that was a life time after care guarantee which include re treatment if required.

Since about 3 months in, one eye has had less than perfect vision and I have asked for re-treatment, and I was told you needed to have 3 visits worth of a constant prescription for retreatment.

I am due to go for the last of these three constant prescription visits on friday before a hopeful re treat.

Today Ultralase went into administration. The life time guarantee has been cancelled and any trips to the "old" ultralase/optimax centres will be charged at £25 a visit, and £195 for re-treatment.

Now I feel I have paid for a service I am no longer going to receive. Can I pass the bill of re-treatment onto the administrators? I still have a balance of around £1000 with ultralase which was subcontracted out to a company called Hitachi Capital.

Thanks Dave
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Replies

  • lincroft1710lincroft1710 Forumite
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    http://www.optometry.co.uk/news-and-features/news/?article=5288

    According to this Ultralase went into administration on Oct 30.

    If by "balance of around £1000" you mean you owe £1000, then this may be it is Hitachi Capital you owe rather than Ultralase.
  • Basically the treatment was available with a 0% apr pay over 3 years of month instalments.

    I pay Hitachi each month.
  • lincroft1710lincroft1710 Forumite
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    I think in real terms there is little you can achieve.

    If you cease paying Hitachi, they will chase you for the money as they will have paid Ultralase soon after you took out the loan. Rather than send any bills for treatment to the administrators, you need to make them aware of your contract with Ultralase as you may become a creditor of the company.

    However it is well documented that creditors often receive only a small amount of any monies owed.
  • Hi all

    I am in a similar situation - I had laser eye surgery with Ultralase in June 2011, and my repayments started in February 2012 (£83 a month for 3 years). I am two years into my repayments, and don't feel its fair to continue paying the full amount, as basically what I had signed up for (free lifetime aftercare) has now been taken away from me.

    So I have lodged a complaint with the Finance Company, Creation, who are currently liaising with Ultralase and will get back to me with 'an offer' (if any).

    I wrote to Ultralase also who said I would need to take it up with the administrators (funnily enough they didn't give me any details or phone number), so I have decided to see what Creation come back with.

    I am lucky to have not needed any re-treatment, and my vision is great, however that is not the point. What if I did - its not fair to pay. £3000 for laser eye surgery is a lot of money and I refuse to pay any more! That was the only reason I chose Ultralase, for the lifetime aftercare, so if they are no longer honouring this, why should I honour the full payment?

    Can anyone else add to this - have a got rights here?

    Thanks
  • edited 30 January 2014 at 4:50PM
    AquamaniaAquamania Forumite
    2.1K posts
    edited 30 January 2014 at 4:50PM
    Redgirl_04 wrote: »
    Hi all

    I am in a similar situation - I had laser eye surgery with Ultralase in June 2011, and my repayments started in February 2012 (£83 a month for 3 years). I am two years into my repayments, and don't feel its fair to continue paying the full amount, as basically what I had signed up for (free lifetime aftercare) has now been taken away from me.

    So I have lodged a complaint with the Finance Company, Creation, who are currently liaising with Ultralase and will get back to me with 'an offer' (if any).

    I wrote to Ultralase also who said I would need to take it up with the administrators (funnily enough they didn't give me any details or phone number), so I have decided to see what Creation come back with.

    I am lucky to have not needed any re-treatment, and my vision is great, however that is not the point. What if I did - its not fair to pay. £3000 for laser eye surgery is a lot of money and I refuse to pay any more! That was the only reason I chose Ultralase, for the lifetime aftercare, so if they are no longer honouring this, why should I honour the full payment?

    Can anyone else add to this - have a got rights here?

    Thanks

    The link provided in post#2 says that the administrators are Resolve Partners

    A quick google would identify how to contact them.

    Alternatively, Ultralase Limited which was renamed 30-Oct-2013 (filed 06-Nov-2013) to UL REALISATIONS 2013 LIMITED and, as is usual in such situations, it's registered office changed to the Administrator's address on 07-Nov-2013
  • I had my treatment 18 months ago and have just paid off the finance. I am so annoyed I paid nearly £600 extra than Optimax. The selling point being the lifetime guarantee. Is there anything we can do, I want an appointment as I am experiencing some dryness but don't feel I should have to pay for aftercare.
  • I would suggest the only thing you can do is take it up with the administrators? It is really annoying and, like yourself, I paid a lot more for this lifetime guarantee.

    I have again spoken with the Finance company last week who advise they are still looking into it and will come back to me with an offer (whether that be ending the finance agreement early or reducing my monthly payments for the remainder of it - either of which I will be happy).
  • Update - I have received a letter from the Finance Company who have said they have liaised with Ultralase administrators, who are going to contact me re the lifetime aftercare. Let's see what they say!
  • I've paid the full balance for my treatment so don't really have any leverage on them, but let us know how you get on and hopefully everyone will benefit :beer:
  • Hi I was just wondering if anyone has an update on the ultralase life time guarantee? Do We just have to accept we can no longer use this service? Any advice would be appreciated. Thanks
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