Download speed mystery

oldbuffer

Heres a puzzling situation that I hope someone can help me with.

Sometimes my broadband connection (EFH) is so slow I may as well be using a dialup connection, except when I am using the telephone.

If I watch my connection speed sometimes its too slow to register anything, if I them make a phone call the speed will shoot off the graph.

I have checked everything, (I think) even to changing the router, all to no avail.

Unfortunately I cant spend all day talking on the telephone just to get a decent broadband connection.

Help, please.

MercilessKiller

Which broadband provider you using?

Could be dodgy connections behind the faceplate.. you told your ISP about the problem?

oldbuffer

MercilessKiller wrote: »

Which broadband provider you using?

Could be dodgy connections behind the faceplate.. you told your ISP about the problem?

My ISP is EFH Broadband, I phoned them to complain and thats when I first noticed that the connection speed shot up when I was on the phone. Ive tried again since and every time I use the phone the connection speed is spot on.
By the way, where exactly is the "faceplate"?

Thanks

MercilessKiller

Its the main socket for your line.. usually has a BT logo in the top left corner (or bottom right if upside down )

By the sounds of things though you're not familiar with that, so I wouldnt advise unscrewing them all. Just ring EFH again and tell them there must be a line problem and you'd like an engineer to come look

The only other idea i've got is... are you using an ADSL Filter? A BT branded one or unbranded cheaper one?

If the latter option some of them can be VERY dodgy!

Idiophreak

MercilessKiller wrote: »

The only other idea i've got is... are you using an ADSL Filter? A BT branded one or unbranded cheaper one?

If the latter option some of them can be VERY dodgy!

Yeah, this was the first thing that jumped into my head too...

oldbuffer

Problem now solved.
Replaced the telephone handset, perfect connection.
Faulty telephone handset was preventing an internet connection.

Thanks for everyones suggestions.

MercilessKiller

Wow thats a new one!!!! Wonder why it would have an effect?!?!?! meh

matty2767

maybe it was causing noise on the line or stealing bandwidth.

Meatballs

If it was filtered properly it shouldn't affect it?

bray65

hi i had same problem after several atempts with engineer from ntl they now think it is the main cables leading to mine not a strong signal coming through when the internet gets busy i get cut off as signal isnt strong enough whether this is right im not sure will find out soon enough