Not happy with BT infinity

Timalay

mariabarton wrote: »

thanks. BT told me that Infinity is not reaching satisfactory speeds within my area as a whole (and it was far from reaching customer expectations). They said that while my wireless speed may be contributing to the speed ,overall theywould recommend that I would better reverting to normal broadband. Also the technican that came out to uinstall infinity would not move the master socket upstairs (even thoug it was agreed prior to that). He argued that I could not get a phone downstairs

Could you not try wiring the desktop via a couple of Powerline adapters.

StuieUK34

Best bet, is to run a network cable from the homehub to your desktop, use speedtest sites (http://www.speedtest.bbmax.co.uk/ )
and get a true reading of what max speed you are capable of..
also use the normal speedtest.net website too.

Ebay for getting a 10m - 20m network cable for under £5...
At least if u get some good evidence the line isn't providing the service you pay for, you might get grounds to get them to revert back to as was without charge....

(and 200mb powerline plugs between floors run at around 44mb, or 4.2mb a sec, not the best for testing and they cost money!)

googler

WTFH wrote: »

The master socket could be put upstairs by re-routing the cable that comes into the house. It wouldn't be connected on to the existing extension cable that you have upstairs. That's not exactly a 5 minute job, but it is possible.

I'd suggest it's possible, but totally impractical for many houses.

Our master socket is in the garage, and we have two floors above that, with the study on the upper floor. Without ripping the guts out of the walls, the cable would, if it were led along walls and skirtings, would have to take an ugly, tortured route to the study.....

WTFH

googler wrote: »

I'd suggest it's possible, but totally impractical for many houses.

Our master socket is in the garage, and we have two floors above that, with the study on the upper floor. Without ripping the guts out of the walls, the cable would, if it were led along walls and skirtings, would have to take an ugly, tortured route to the study.....

Yes, I agree. Possible but impractical. Two rooms may only be a couple of metres apart, but you end up needing >10 metres of cable to go from one to the other.

maninthestreet

fluffnutter wrote: »

They tried to persuade me to swap to Infinity. I agreed then cancelled the next day after spending some time thinking about it. Thank God I did. I've heard some right nightmare stories.

I have it, and have had no problems. Download speed is in the region of 30Mb in my area (Wokingham).