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Gregory Pex - Spectacles/Glasses - Warning

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Horasio
Horasio Posts: 6,676 Forumite
Part of the Furniture Combo Breaker
in Praise, vent & warnings
I ordered some glasses on 15th November and received them on 30th November.

They put the wrong prescription lenses in

They have ignored emails and phone goes to answerphone and not rung back

What do I do?

I paid by credit card
An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :o :rotfl: :rotfl: :p :eek::mad: :beer:
I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.

Comments

  • Idle_Jim
    Idle_Jim Posts: 35 Forumite
    Check out the small print in the t&c's.

    Oh no wait, you'll probably struggle with that...

    :mad:
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    That's obviously what they mean by " no questions asked" . No questions answered either.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 3 December 2013 at 11:45AM
    Just found this response to a negative review from them on trust pilot-not sure what to make of it! :eek:
    Perhaps you'll have more luck there! Interesting to see if you post how they reply?

    Call me a cynic but there seem to be lots of too flowery glowing reviews about this company..

    Hello Mr Khan -I am sorry you didn't receive your sunglasses. We sent another 2 pairs of Sunglasses to your nominated internet Cafe in Pakistan as we couldn't get you to establish what had happened to the first lot. As with the first order, they are shown as signed for and received. We have tried to contact you by email, unfortunately , without success. Would you mind changing your review? Hopefully at least the second package has been received?

    Thanks,
    Gordon
  • Horasio
    Horasio Posts: 6,676 Forumite
    Part of the Furniture Combo Breaker
    If I get no joy with them - what is the procedure to get my money back when paying by credit card?
    An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :o :rotfl: :rotfl: :p :eek::mad: :beer:
    I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.
  • rizla01
    rizla01 Posts: 7,260 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi.
    I have no idea how much you are out of pocket by but the same happened to me and in the end, just put it down to experience.


    Sometimes in life you are better off doing so.
    "Unhappiness is not knowing what we want, and killing ourselves to get it."
    Post Count: 4,111 Thanked 3,111 Times in 1,111 Posts (Actual figures as they once were))
    Women and cats will do as they please, and men and dogs should relax and get used to the idea.
  • Horasio
    Horasio Posts: 6,676 Forumite
    Part of the Furniture Combo Breaker
    If you want a several months of hell use GREGORY PEX

    They mess up, try to blame you, can't communicate with them, by not replying to voicemails/emails.

    Mess up again, send underpaid postage for return envelope. Have to pay that plus the difference to cover any potential loss insurance

    Mess up again, won't refund trying to blame us for something that was damaged in transit.

    If you want a hard time and useless glasses, use them
    An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :o :rotfl: :rotfl: :p :eek::mad: :beer:
    I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.
  • Bantex_2
    Bantex_2 Posts: 3,317 Forumite
    Why not just go to Specsavers or similar?
    You go to pick up the specs and you try them on then and there, if any thing is wrong they sort out the problem. Also keeps UK people in work which is an added bonus.
  • Abbafan1972
    Abbafan1972 Posts: 7,144 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Bantex wrote: »
    Why not just go to Specsavers or similar?
    You go to pick up the specs and you try them on then and there, if any thing is wrong they sort out the problem. Also keeps UK people in work which is an added bonus.

    I agree with this. Try a local independent opticians if you can, they might be cheaper than the major chains. Of course they will sort out any problems and you won't be left of pocket.
    Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £26,322.67
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