Argos nightmare

Drakes

Just looking for advice please

At the end of agust I purchased a fridge freezer from argos online for my new home which I got delivered to my mothers house as we had not moved in yet
Once we finally moved on the 5th October we obiously set the fridge up too use all seemed well till we noticed water constantly under the salad trays,on further inspection the drain in the fridge seemed blocked,so proceeded to use the plastic thing provided with it to try unblock to no avail.
I then contacted argos(7th August )to inform them of the problem and they agreed to send an engineer out to source the problem I informed them that the original delivery address was not where the fridge was and gave them the new add.
Following morning engineer was arranged to call which he did and said the drain pipe is at fault as it's positioned too close to the freezer block so instead of draining it's freezing and blocking up and would report to Electrolux to sort a replacement which I'm happy with.
Following day I receive a call to say that I won't be getting a replacement as there is a fix(work around) I agree to let the engineer call again to fix said problem this took about 4 more days.
The engineer called with what was the supposed fix,black hose pipe putty and sticky tape and proceeded to tell me it was a manufacturer fault on the fridge and on two other models as we'll(so problem is inherent) he then shows me photo copies of how the fix would look and it looked awful,drill hole in back of fridge stick pipe on add putty then run down back of fridge holding in place with sticky tape,this is not how I bought the fridge and certainly wouldn't if that's how it looked after it's cost me £500.
I refuse the fix and say I will contact argos

Now for the past 16 days and countless phone calls I still haven't had any joy on my replacement I'm being fobbed off with an unacceptable repair(blue peter work around)

I'm currently £16 on phone calls down time spent ringing to be told 48 hours someone will sort it,I finally get a manager on Thursday ring to say sorry it's taking so long and rest assured he will sort it,I mention the so called fix and he said well if there's a fix I'll just have to accept that,but will try and sort a replacement,now once again I'm still waiting on a phone call.

All I would like is not to have to ring argos every 2 days and just get a replacement fridge freezer

Can anyone please tell me where I stand on this I'm at my wits end,sorry for the long post helped me vent

unholyangel

Stop ringing them. Put your complaint in writing, title it "letter before action", keep it simple and to the point - don't mention how upset or angry you are (its a business transaction and should be treated as such). Just brief outline of the problem, delivered on x date, moved in x date and discovered fault. Want a replacement or repair which does not affect your right to receive goods of a satisfactory quality. Give them 14 days to reply.

SoGA doesn't specifically say repairs should be cosmetically pleasing however, goods should be of satisfactory quality and this is what SoGA has to say about quality:

(2)Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.
(2A)For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.

(2B)For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,

(b)appearance and finish,

(c)freedom from minor defects,

(d)safety, and

(e)durability.

48FConformity with the contractE+W+S+N.I.
For the purposes of this Part, goods do not conform to a contract of sale if there is, in relation to the goods, a breach of an express term of the contract or a term implied by section 13, 14 or 15 above.]

The first paragraph I quoted is section 14 (which the second quote makes reference to).

So basically appearance and finish can make the goods not conform to contract.

In other words....you can argue that the repair would leave the goods in a condition that they do not conform to contract as it will effect its appearance and finish. Thus the repair they are offering created a new breach of contract.