Housing Assoc renovations result in damage. Where do I stand?

Shelldean

missyp284


for major renovations as the ones you describe, there 'SHOULD' be a liaison officer. Try and find out who this. Get their number and have it on speed dial, once they realise you are the proverbial dog with a bone, they may help just to get rid of you!!! LOL think this what happened in my case.


Out of curio is Mums HA a London based one? Just wondering it's my HA?

LADYXXMACBETH

I live next door to a HA house and when they got their roofs done they damaged my guttering. I asked them nicely to fix it and when it wasn't I threaten to sue them. Came round the same day to rectify the guttering.

ihatemyhouse

one thing you could do is get 3 quotes, to fix or replace the damage, take copys of the quote and pictures and send a letter to the HA saying unless it is fixed with in 7 days you will sue them, then if you aint happy sue them through moneyclaimonline as its a company, you don't need a lot of details,

Deepfatfriar

We have an elderly relative living in an HA property.

Our experience is very similar to those outlined.

Contractors are incapable of getting a job right first time and it it is not uncommon to get them out three times in a week to fix something. They are rude as well as incompetent always telling the relative how far they have travelled to get to the property which is of no concern to them and inevitably don't do the job properly. Do they want work or not ?

The HA organisation itself is obsessed with gathering awards for "customer care" and the Chief Exec and his management team have used various social media to show their "customers" how wonderful they are. They are always using photo opportunities showing them selves litter picking and doing other good works.

The HA is so immersed in own delusional arrogance that it just ignores blatant breaches of its rules by a an adjoining tenant.

They are fully aware of them as a senior member employed by HA was told of them and has seen them a few months ago.

The result nothing of course.


However I have determined that when the time comes to clear the property I shall refuse on the grounds that the HA has blatantly discriminated against a well behaved tenant in favour of a wantonly disruptive tenant.

There is little doubt in my mind their lists of procedures and "rules" are merely to satisfy tick boxes to get yet another award rather than provide a meaningful avenue of enforcement against non complying tenants.

My stance will be you clear up property X and I will clear up property Y. Oh and by the way I will taking legal advice to sue you for gross negligence.

I have availed myself of the Chief Execs email and also the Chairman together with photographs.

Having done similar things in the past I will ensure pictures showing damning evidence of the HA negligence will get as wide an audience as possible.

rpc

Ask for their complaints procedure.

Submit a formal complaint.

Then get three quotes to repair/replace carpet. Attach them to a letter before action.

Then sue in the small claims track.

Scrootum

missyp284 wrote: »

Hi, I'm posting this on behalf of my mum. She lives in a housing assoc property and was advised some renovations would be carried out to the property.
In order to do so she would have to lift the carpet on her landing. My mum is 73 years old, is recovering from cancer, has arthritis in her ankles, knees, hips and spine along with other serious medical conditions.
We advised the HA that she would not be able to do this and did not sign the paperwork giving the contractors the go ahead to proceed.
I was present when this took place so I could give my mum the support she needed.

A few days later, unbeknownst to me the site manager visited my mother and told her they would lift the carpet and go ahead with the work.

They have done this, and torn the carpet. They are now refusing to have the carpet re laid as it is not their responsibility.

My mum cannot afford to pay a carpet fitter to do this. Does she have any sort of recourse?
I'm going to call the HA tomorrow but want to know where we stand before I do.

If it was my frail mother, I would pay it for her.

missyp284

Thanks everyone for there helpful advice. I actually found a friend of a friend who has kindly agreed to re lay the carpet for nothing.

Scrootum wrote: »

If it was my frail mother, I would pay it for her.

I think you're missing the point!!!!