Npower - final annoyance?

Bluebirdman_of_Alcathays

sniggings wrote: »

hard to say whether this is meant sarcastically or is just another example of the robotic responses these people seem to think is acceptable customer service these days, either way OP looks like you have made the correct choice and moved.

Did you read the OP's post? I wouldn't want them as a customer! I thought the npower comment wasn't robotic in the slightest - it showed a genuine attempt to lighten the mood in what is clearly a tough situation at npower.

npower are having an awful time at the moment, but their social media may just be trying to do a little better.

(Tesco mobile are woeful at most things but their twitter account has been great!)

Sparx

I lol'd @ the nPower rep's post.

From a business' perspective, I would not want the OP as a customer either. Just sounds like one of those 'problem customers' that gives you grief at every opportunity and tries to 'claim compensation' every phone call for little to no reason.

cynicalgit_2

Sparx wrote: »

I lol'd @ the nPower rep's post.

From a business' perspective, I would not want the OP as a customer either. Just sounds like one of those 'problem customers' that gives you grief at every opportunity and tries to 'claim compensation' every phone call for little to no reason.

Spot the troll time.
This is the Pantomime Season at the moment, but in the case of NPower it lasts all year round. (Oh yes it does).
As for NPowers prospects, they're behind you.

cynicalgit_2

Bluebirdman_of_Alcathays wrote: »

Did you read the OP's post? I wouldn't want them as a customer! I thought the npower comment wasn't robotic in the slightest - it showed a genuine attempt to lighten the mood in what is clearly a tough situation at npower.

npower are having an awful time at the moment, but their social media may just be trying to do a little better.

(Tesco mobile are woeful at most things but their twitter account has been great!)

Obviously an ex employee.

sniggings

Bluebirdman_of_Alcathays wrote: »

Did you read the OP's post? I wouldn't want them as a customer! I thought the npower comment wasn't robotic in the slightest - it showed a genuine attempt to lighten the mood in what is clearly a tough situation at npower.

npower are having an awful time at the moment, but their social media may just be trying to do a little better.

(Tesco mobile are woeful at most things but their twitter account has been great!)

yes I agree, the OP was OTT but that doesn't excuse the reply, if the OP and the npower rep where face to face in an office, do you think that reponse would have "lightened the mood" or made the OP worse! I know it has made me not want to move to Npower, if a rep on a forum can opening be sarcastic, what would they be like on the phone!

A better response imo would have been to have kept the reply short and to the point, "sorry we couldn't help in your situation", or "please email me and I'm look into this for you".