Can anyone better this?

Milarky

Screen scraped from the Natwest 'chat now' box for enquiries about the current status of online banking:

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....opps now says

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...getting there.. gradually

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..getting a bit sticky now..

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..spoke too soon..

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It seems a bit better over at RBS:

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Natwest..

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Steady improvement..

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20, 49

17, 43

17, 36

16, 31

12, 25

10, 19

7, 16

6, 8

Natwest wins!!

Joseph : Hi, you're chatting with Joseph . How may I help you?

Joseph : Hello Mr Milarky. At the moment we are currently having system issues. This is affecting online banking, card payments, and ATMs. We're really sorry for any inconvenience caused, this is a known issue that is under investigation. We currently have no time scale for a fix, however you can try these services again in an hour or two

Mr Milarky: Is it because it's 'the first of the month'? I did not have any problem logging in earlier today.

Joseph : No, this is a fault with the system. It is causing issues for all of our customers at the present time

Joseph : Again, i'm really sorry for any inconvenience

Mr Milarky: Thank you.

RBS trails...

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You are currently number 4 in the queue.

2

Hanglem: Hi, you're chatting with Hanglem. How may I help you?

MILARKY: I haven't been able to reach the login screen for the last hour or so. Your site is not working at present?

Hanglem: I apologize for the inconvenience caused, we are aware of the issue and this is currently under investigation. Kindly try again later or chat back later to confirm if the service is back again or not

MILARKY: Is it because it's 'the first of the month'? I did not have any problem logging in earlier today.

Hanglem: No, our server are down at the moment. It will back very soon. I apologize for the inconvenience caused to you.

MILARKY: Thank you.[/QUOTE]

robatwork

A reply will be with you shortly but we are experiencing high forum volumes so appreciate your patience.

Macca83_2

Blooming heck, it may be time to get out of dodge...