Could I claim for consequential loss?

fluffnutter

tinkerbell28 wrote: »

Seriously? Isn't that what safety chains are for?

So it's OK to sell bracelets with broken clasps provided they've got a safety chain?

'Yeah, your boiler's got a faulty thermostat and keeps dangerously over-heating but it's not a problem because the automatic cut-out is working just fine'.....

Scrootum

Its a bit of cheap tat jewellery. What does anyon eexpect?

tinkerbell28

fluffnutter wrote: »

So it's OK to sell bracelets with broken clasps provided they've got a safety chain?

'Yeah, your boiler's got a faulty thermostat and keeps dangerously over-heating but it's not a problem because the automatic cut-out is working just fine'.....

No.

But pandora charms on the whole aren't cheap, a lot of charms can't be replaced, etc.

If you're going to be wearing a bracelet with potentially irreplaceable, valuable charms. For the future it may be wise to get a safety chain.

If it develops a fault, if the clasp gets knocked, if it's not done up properly. Crisis solved.

Why take house insurance? For something like pandora, I have safety chains on my bracelets "just in case".

terra_ferma

goneshopping wrote: »

The store last night confirmed that there was a manufacturing fault with the bangle and they would exchange it but they wouldn't do anything with regards to the missing charm.

goneshopping wrote: »

The bangle was bought from a Pandora Store and the bangle only had one charm on which was lost. The charm was purchased at the same time as the bangle so are all on the same receipt.

Sounds like they are being very unreasonable, what did they expect you to do with a charm bought at the same time as the bangle, wear it on a nose ring?
I would definitely pursue this, including making a complain to the CEO, I found that if their PR team get a whiff of possible bad publicity on social media, things get dealt with more quickly

Pandora are hugely overpriced for what they are, their mark up must be very high, they could at least have the decency of providing good customer service...