NatWest Black changing its preferred travel agent from ...

The_Deep

good old Thomas Cook to Affinion International Travel Ltd.

Now, Affinion is owned by an American company, so, if you want an all inclusive fortnight in Cuba you will have to look elsewhere, also, according to Wiki, their customer service might be a bit iffy, what on earth could have induced them?

According to the Better Business Bureau, thousands of issues have been reported by consumers for deceptive selling practices, unauthorized charges to consumers' credit cards, and failure to respond or resolve issues. Consumers are told that it takes 28 days for a charge to be canceled or credited back, and even employees of the credit card company are not able to dispute these charges in the same manner any other charge would be handled. Per the creditors contracts with Affinion Group disputed charges were to be processed by contacting Affinion directly. Where any normal unauthorized charge can be disputed and resolved within a month as a matter of law, charges from these merchants are often not resolved for several months on end.[