Nearly Impossible: MSE Photobox Large Print Offer

vigman

Please move if necessary.

Hi

I was really attracted to the advertised large print from Photobox for £4.99, but it took me an hour and the following Live Chat conversations to get it!
Anyone else had the same problem? TIA Vigman
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Tina: Hi my name is Tina. How may I help you today?
Vigman: Hi, I have chosen a 40" x 30 " poster
Vigman: and used BIGPOSTER
Vigman: but the price does not change
Tina: I'll take a look
Vigman: please can you advise?
Tina: Is your order for more than £20
Vigman: Yes, 29.99 basic price
Tina: That's not good! Let me take a look at your basket. I'll not be too long.
Vigman: Thanks....!
Vigman: Found it hard enough to get to the 40x30 inch posters as they were only in the pro poster section!
Tina: There we go. Please refresh your basket and you will see that I've added the offer code.
Vigman: ...has only removed the delivery???
Vigman: I wanted the BIGPOSTER cheap poster, please
Vigman: which 40" x 30" should I select if not this one?
Tina: Where did you find that offer please?
Vigman: Moneysaving expert....and when I entered the code a window came up with the offer on screen
Tina: Thank you
Vigman: "Good news, the offer has been added to your basket. To activate it just add the correct products to your basket. Ref. 8153For 2 Day's Only, Our largest 2 posters (40" x 30" or 45" x 30") are only £4.99
This offer entitles you to a 40" x 30" or 45" x 30" Poster for only £4.99 when you enter the offer code "BIGPOSTER" at the checkout.
Offer ends 11:59pm Thursday 19th September 2013 and excludes postage.
Discount doesn't apply when purchasing Credits.
Please note: This offer code is limited to five posters per customer, use of this code is limited to once per customer (1 ORDER PER CUSTOMER). All standard terms & conditions apply."

Tina: Thanks for that. However, it says that the offer was until 19th September

Vigman: ....on your site....but on MSE it says:

"New and existing Photobox customers can get 80% off single image 40 "x 30" and 45" x 30" personalised photo posters by entering the code BIGPOSTER online at Photobox* by Wed 4 Dec.

The code takes the price of each from £24.99 to £4.99, but you'll need to pay £2.99 p&p on top. You can only use the code once, but you can order up to five in one transaction. Postage costs increase if you order more than five poster prints or other items."
Vigman: On MSE

Tina: There is nothing on our site that I can find. I'm so sorry. Could you paste the link, on our site, where that offer is please? I'd be most grateful.

Vigman: I found in on the MoneySaving Expert site today: http://www.moneysavingexpert.com/deals/free-photo-prints?utm_source=MSE_Newsletter&utm_medium=oneliner-two&utm_term=26-Nov-13-lt&utm_campaign=deals&utm_content=1#photogiftDeals

Tina: I'll take a look, please bear with me
Vigman: No problem...you will get a LOT of people trying to use the offer!

Tina: I know! I'm in the process of getting some info on it, if I can
Tina: Thanks for letting us know
Vigman: OK.....
Tina has disconnected.

(Craig comes on and I paste my conversation with Tina)

Vigman: Sorry it was so long...but basically the Photobox offer on MoneySaving Expert can't be bought at checkout for 4.99 with the code.
Vigman: ...says valid until Dec 4th?
Craig: Hi Jon.
Craig: I'm sorry to hear this.
Craig: Could you give me the offer code? I can go in and see what is happening.
Vigman: BIGPOSTER
Vigman: I cut and paste the MSE info in the first section of chat
Vigman: New and existing Photobox customers can get 80% off single image 40 "x 30" and 45" x 30" personalised photo posters by entering the code BIGPOSTER online at Photobox* by Wed 4 Dec.

The code takes the price of each from £24.99 to £4.99, but you'll need to pay £2.99 p&p on top. You can only use the code once, but you can order up to five in one transaction. Postage costs increase if you order more than five poster prints or other items."
Craig: If you hold on a second and I'll have a look at this. Bare with me.
Vigman: No problem
Vigman: You will get a lot of enquiries
Vigman: and will look bad if they are not honoured
Vigman: .....been on this over an hour now......
Craig: Yes I do understand. My apologies. I won't be much longer.
Vigman: That's fine...not your fault 8)
Craig: I've applied the code and your purchase should now be £4.99
Vigman:...checking....Great, excellent...many thanks, I'll pay immediately......but what about others looking for the offer?
Craig: I'm not aware of anyone else having this problem?
Vigman, OK and thanks for your help. Bye.