Shop direct say they've already paid me
edited 30 November -1 at 1:00AM in Reclaim PPI & Other Insurance
3 replies 624 views
I've complained to the FSO about missold shopping insurance from shop direct. They have been dealing with my complaint for over a year now! I've had an email from the ombudsman saying that shop direct has already made an offer last year and have paid me. I haven't received anything at all, not even a letter from them. I feel like they're trying to cheat their way out of paying, surely they'll have to prove this payment was made!? I'm worried now.
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