Desk top freezes

aayush

Hi am having the above issue as am not able to open windows mail or web sites on my desk top can any one help as not wish to restorer as as will lose files on folders on window mail account

johnmc

We will need some more information, please.

Make / model. Antivirus, operating system and email, web browser.

To start please read the sticky at the top of the forum. You will need to download and install Ccleaner and Malwarebytes.

aayush

Make is comas hard drive anti virus is macfee
Operating is vista email is clara web browser google chrome and ie

forgotmyname

Chrome has been giving some users issues. Get firefox or opera.

Done windows updates?

And get rid of McAfee also... Avast seems popular at the moment. I have gone off AVG..

johnmc

I had this on a PC a couple of weeks ago. Not saying it's definitely this but it had 168 bits of malware after downloading "just one file".

As my previous, run Ccleaner and Malwarebytes. If you can't get in to download then try safe mode.

Also in IE Tools> Manage Add-Ins.
Remove any unwanted Toolbars and Search Providers.

aayush

By have macfee and avast is there any issues as macfee is provided by bt and am chgd for this

forgotmyname

McAfee is just crap whether you paid for it or not.

If you have McAfee and Avast installed then there is one issue. A conflict.

They will be trying to scan the same files at the same time.

aayush

Is avast free ?

closed

Assuming you are using a router, turn off the mcafee firewall for starters, avast is free, available on filehippo, make sure you deselect the chrome installation and full avast trial if installing

desktop freezes or internet enabled programs don't work? how is the machine connected to the router?

aayush

closed wrote: »

Assuming you are using a router, turn off the mcafee firewall for starters, avast is free, available on filehippo, make sure you deselect the chrome installation and full avast trial if installing

desktop freezes or internet enabled programs don't work? how is the machine connected to the router?

pc is connected via cable to router