Faulty Microwave ... must I wait for a repair

WLM21

An elderly relative has a carer to make his meals and the microwave is essential.

It was only bought about 2 months ago from 'one of those famous German supermarkets'

They have offers in store so don't keep their electrical items for more than a couple of weeks, so a straight swap is not possible. They usually take the items away and get it fixed.

Because of the use I am unable to accept this, so would rather get my money back and buy a new one immediately. Is this possible, or do I have to wait ?

thanks

kwikbreaks

You should have asked on a consumer rights board not this technical one. All I can suggest is that you talk to the customer services people and explain why waiting for a repair is impossible.

macman

No, they can repair, replace or refund at their discretion.
But since cheap microwaves are not often economically repairable, explain the circumstances and ask them to replace or refund.

Farway

I the supermarket begins & ends in L then they are on offer this week, so replacement should be possible