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Faulty Microwave ... must I wait for a repair

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An elderly relative has a carer to make his meals and the microwave is essential.

It was only bought about 2 months ago from 'one of those famous German supermarkets'

They have offers in store so don't keep their electrical items for more than a couple of weeks, so a straight swap is not possible. They usually take the items away and get it fixed.

Because of the use I am unable to accept this, so would rather get my money back and buy a new one immediately. Is this possible, or do I have to wait ?

thanks

Comments

  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    You should have asked on a consumer rights board not this technical one. All I can suggest is that you talk to the customer services people and explain why waiting for a repair is impossible.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No, they can repair, replace or refund at their discretion.
    But since cheap microwaves are not often economically repairable, explain the circumstances and ask them to replace or refund.
    No free lunch, and no free laptop ;)
  • Farway
    Farway Posts: 14,635 Forumite
    Part of the Furniture 10,000 Posts Homepage Hero Name Dropper
    I the supermarket begins & ends in L then they are on offer this week, so replacement should be possible
    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
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