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Ikea refund waiting time

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I was retuning a small rug to ikea today. You have to take a ticket and wait. Above the ticket machine it says we will endeavour to process your return in 9 minutes.

The sign above that is live waiting time said the current waiting time for returns is 38 minutes.

I waited 53 minutes.

I then got stuck in traffic as there was a Nasty accident on the motorway.
If I'd have. Been five mins earlier I'd have missed the accident and not been sat on a closed slip road.

I got home almost three hours later than planned. :mad: (at ikea not the poor people in the accident)

Comments

  • geri1965_2
    geri1965_2 Posts: 8,736 Forumite
    Their customer service is shocking. Went there once to buy a few things that were coming across from the warehouse. The wait was literally hours - despite the warehouse being 500 yards away! Luckily I live nearby so we were able to go home and come back later.
  • Truepat
    Truepat Posts: 3,278 Forumite
    Damn that Ikea deliberately holding you up to get you stuck in traffic.
    Look on the bright side, if they had have served you 3 minutes earlier it could have been you involved in the accident.
    35, semi retired, sun, sand, sea, life is good
    When you are done moaning remember that there are people who would love to have your standard of living!
  • Altarf
    Altarf Posts: 2,916 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Shock horror, shop that sells goods cheap also has cut price customer service.

    Who would have thought.
  • fluffnutter
    fluffnutter Posts: 23,179 Forumite
    Ikea are pretty rubbish about stuff like this. They're understaffed. Deliberately so to keep costs down. I guess you sign up to all that when you choose to shop there.

    As for the accident, it's an irrelevancy really and, like Truepat says, better to be stuck waiting for an accident to clear than actually involved in one.
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
  • That's very true. I feel a bit better about it now :)
  • sharnad
    sharnad Posts: 9,904 Forumite
    Horrid stuff rubbish service but you get a free cup of tea once in a while
    Needing to lose weight start date 26 December 2011 current loss 60 pound Down. Lots more to go to get into my size 6 jeans
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