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Why is switching so difficult?

fossman
fossman Posts: 364
Part of the Furniture 100 Posts Combo Breaker
Forumite
I am switching my electric and gas from EDF to NPower.

I have had confirmation from NPower that both my services have been transferred to them but EDF insist that my electric hasn't been transferred.

So at the minute NPower are supplying both my electric and gas but EDF are also supplying my electric.

Tried ringing them up but am getting nowhere.
Cashback earned
Quidco : £858 :)
Pigsback : £20 and a Beatles CD.

Comments

  • tripled
    tripled Posts: 2,886
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Forumite
    Check with your local MPAS service - they will confirm if and on what date the transfer went through.
  • tomstickland
    tomstickland Posts: 19,538
    10,000 Posts Combo Breaker
    Forumite
    I had loads of hassle when switching last year. The problem seems to be that the large utility providers struggle to process basic requirements.
    Happy chappy
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