Faulty Electric Meter?

macman

Justiceforme wrote: »

Last January I had to have my electric meter replaced not of my own choosing. The meter had two different electric dials, one for daytime and the other was supposed to be for Economy 7. We do not have any storage heaters or an emersion heater.
I was with Npower at that time. In April, I switched to a fixed deal with Scottish Power. On reading my bills I saw a sudden surge during the summer months. The bill was around £60.00 dearer, £20.00 extra a month. I contacted them to discuss the matter a few weeks ago. I was told to keep checking the meter reading to see if the Economy 7 was moving in the daytime and it was. The Economy 7 dial should not have been moving during the day time because it is designed to be used during the night time period.
After nearly 2 weeks Scottish Power contacted me and said that they thought the new meter was faulty. I stated that if had been undercharged for my bill, I was not prepared to pay because it was not my fault. If I have overpaid I wanted a refund.
Scottish Power are going to replace the meter on the 6 December.
They will not be able calculate the correct costs until the meter has been used for a certain period. This could take months to sort out. I have requested previous bills from Npower to see if they can compare costs.
Any advice would be helpful.
Many thanks

Hmm...that's not quite how it works.
Whose 'fault' it is is not relevant. You are required to pay for the energy consumed, and if you have been underbilled, the supplier can adjust the billing up to 5 years after the event, whether it is in your favour or not.
In these cases the customer invariably comes out ahead.