Asian jewellery claim after burglary

5abi

Thanks I will declare everything as you suggest. Any chance you have a url to this letter on FOS? I'd like to have it handy in case I need it.

5abi

JimmyTheWig wrote: »

Are they simply asking about customs because you would have declared their value at that point in time?

Good point. I would have paid customs only on the current gold value at that time which would now have compounded by 4 times the value.

JimmyTheWig

5abi wrote: »

Good point. I would have paid customs only on the current gold value at that time which would now have compounded by 4 times the value.

But if you know that then they will know that. So as long as you've got the value and the date then they can work out its current value.

thor

My home insurance covers jewellery as part of the contents cover apart from items valued over £1000(or maybe £1500) and this is fine for use as none of our jewellery approaches that figure(if going by gold weight).
I have never claimed but if the insurer sticks to their policy then I would not expect as much questioning as the op has had to endure. I even called the insurer about this before taking out the insurance and was assured that only high value items would get looked at closely.
5abi - I'm not being nosy but is that the case? Are your pieces of jewellery worth quite a bit individually?

TSx

thor wrote: »

My home insurance covers jewellery as part of the contents cover apart from items valued over £1000(or maybe £1500) and this is fine for use as none of our jewellery approaches that figure(if going by gold weight).
I have never claimed but if the insurer sticks to their policy then I would not expect as much questioning as the op has had to endure. I even called the insurer about this before taking out the insurance and was assured that only high value items would get looked at closely.
5abi - I'm not being nosy but is that the case? Are your pieces of jewellery worth quite a bit individually?

It would be impossible to say how a claim would be handled before it has occurred. You may only have low value jewellery, but if you have 10 items worth £1,000 stolen, and a loss adjuster visits and is suspicious of the claim for some reason, you can expect the claim to be looked into far more than someone who's had two £5,000 items stolen, but who raised no suspicions.

The majority of claims I see are dealt with without any kind of fraud involvement, but I would say around 10% are referred by adjusters because of concerns, and of those, half are then dealt with by specialist fraud investigators.

edit: I'm not saying this is the reason for the OP, but it could possibly be a factor.

InsideInsurance

thor wrote: »

My home insurance covers jewellery as part of the contents cover apart from items valued over £1000(or maybe £1500) and this is fine for use as none of our jewellery approaches that figure(if going by gold weight).
I have never claimed but if the insurer sticks to their policy then I would not expect as much questioning as the op has had to endure. I even called the insurer about this before taking out the insurance and was assured that only high value items would get looked at closely.
5abi - I'm not being nosy but is that the case? Are your pieces of jewellery worth quite a bit individually?

The individual value of items typically is not an issue unless there is a risk that they will breach the policy limits. A £1,000 for an unspecified item is a very low limit and many are much higher these days. The M&S Premier policy is now £15,000 for unspecified single items for example

Insurers typically have a scorecard that they use to determine which claims are investigated and which are just paid out. Many insurers have their own adjusters these days and so the threashold for triggering and investigation may change seasonally depending on their internal staff's capacity.

The scorecard will look at the value of the claim but many other factors too. Obviously in the OPs case its pure speculation but by the sounds of it there is no proof of purchase or valuations to prove exactly what they are and it may well be the total value of the jewellery is disproportional to the rest of their contents compared to the average british family. Photos are always useful in supporting your claims but it hard to tell from a photo if a gold item is 18ct, 9ct, just gold plated, solid or hollow etc

dacouch

thor wrote: »

My home insurance covers jewellery as part of the contents cover apart from items valued over £1000(or maybe £1500) and this is fine for use as none of our jewellery approaches that figure(if going by gold weight).
I have never claimed but if the insurer sticks to their policy then I would not expect as much questioning as the op has had to endure. I even called the insurer about this before taking out the insurance and was assured that only high value items would get looked at closely.
5abi - I'm not being nosy but is that the case? Are your pieces of jewellery worth quite a bit individually?

This is one of the main reasons the Insurers are going into such fine detail

dacouch wrote: »

I hope you're not under insured

5abi wrote: »

I am unfortunately