RAC car insurance change of address

Paully232000

£25 admin fee for what is at most a 2 minute job by customer service.
I know that it is probably in the T&Cs that they charge this, but how can they justify it.

Don't want anything, have paid it just wanted to say.

Steve059

If it puts someone off telling them, then they have an excuse for not paying out.

Retrogamer

I'd be quite pleased it was only £25. I've known people to be charged hundreds more because the new postcode is in a higher crime area

Taiko

I had similar with Hastings Direct the other year. Quoted the Data Protecton Act at them, which requires them to keep personal data updated. Told them in writing they needed to amend the details or I'd make a complaint to the ICO, and they were amended without charge.

Paully232000

Retrogamer wrote: »

I'd be quite pleased it was only £25. I've known people to be charged hundreds more because the new postcode is in a higher crime area

I don't mind that but this was solely for changing the address, the change of postcode increase was additional. So even if the two postcodes were the same cost per year for insurance, just that act of changing addresses was £25.

Paully232000

Taiko wrote: »

I had similar with Hastings Direct the other year. Quoted the Data Protecton Act at them, which requires them to keep personal data updated. Told them in writing they needed to amend the details or I'd make a complaint to the ICO, and they were amended without charge.

Wish i had known that before hand could have tried that wont be moving anytime soon hopefully so will not have to pay anything like this again.

fluffnutter

Paully232000 wrote: »

£25 admin fee for what is at most a 2 minute job by customer service.

How do you know how long it takes and what it entails?

usefulmale

fluffnutter wrote: »

How do you know how long it takes and what it entails?

Assuming the customer services person is paid £7 per hour, I doubt it takes more than three hours.

notanewuser

usefulmale wrote: »

Assuming the customer services person is paid £7 per hour, I doubt it takes more than three hours.

The employee costs the employer more than £7 an hour. Their training, pension, holidays, desk, chair, computer, phone all cost money too.

And that's without mentioning the building they work in, power, water, rates, taxes, computer system, servers, software...... Or did you think that all comes for free? :rotfl:

notanewuser

Taiko wrote: »

I had similar with Hastings Direct the other year. Quoted the Data Protecton Act at them, which requires them to keep personal data updated. Told them in writing they needed to amend the details or I'd make a complaint to the ICO, and they were amended without charge.

What a load of toss. :rotfl:

the_lunatic_is_in_my_head

notanewuser wrote: »

The employee costs the employer more than £7 an hour. Their training, pension, holidays, desk, chair, computer, phone all cost money too.

And that's without mentioning the building they work in, power, water, rates, taxes, computer system, servers, software...... Or did you think that all comes for free? :rotfl:

No that all comes as part of the policy cost. They charge these "admin" fees because they can.

You could argue the profit from these keeps the overall policy price down but suggesting an admin fee for change of address is there to cover the cost of water and other unrelated business costs is, as you put it, a load of toss.