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PPI Problem!

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My husband put in a ppi claim 11 months ago, using The Claims Guys. They took the 30 percent but my husband has never received his money. He has continually rang up but speaks to a different person each time. Any ideas as to what to do now? Thanks.

Comments

  • dunstonh
    dunstonh Posts: 119,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    They took the 30 percent but my husband has never received his money.

    The lender pays the money directly to your husband. Not the claims company. Once you receive the money, you pay the claims company.
    Any ideas as to what to do now?

    Ask the lender if your complaint has been successful or not and if it has, where the money is.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Insider101
    Insider101 Posts: 1,062 Forumite
    dunstonh wrote: »
    The lender pays the money directly to your husband. Not the claims company. Once you receive the money, you pay the claims company.



    Ask the lender if your complaint has been successful or not and if it has, where the money is.

    This is the correct answer.
  • I sincerely hope the OP hasn't paid the CMC's bill from his own pocket without first receiving redress from the Bank!
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