HOW many Negs?

ilikewatch

Deleted_User wrote: »

Perhaps you ought to avoid buying on eBay? Seems not to be doing your blood pressure any good!;)

After over 12 years buying from eBay I fear it's an addiction I will never conquer!

My real issue is that good, bad and indifferent sellers are pratcically indistinguishable. I really believe that from day one, the majority of feedback left should have been neutral "I got what I paid for within the described timescales" with negative and positive feedback being left for those times when an item or the service received was significantly better or worse than expected.

[Deleted User]

campdave wrote: »

And all the other sellers who take the same attitude have left you in the situation where you're now dealing with them, and by not acting on it, other sellers will continue to come across this buyer.

I appreciate it's the path of least resistance, but you can't really complain at ebay for not taking action when you're not willing to take the time to contact them about this buyer.

If you phone ebay, they will be able to look at the messages this buyer has sent you, see if there is a pattern and may be able to protect you from a negative.

In the time it took you to post this thread and several replies, you could have rung them.

Unfortunately, as I said above, my experience of phoning eBay (on at least half a dozen different occasions, and on half a dozen different issues) has been that they are either a) unable to or b) not interested in resolving any of the issues I've phoned them about.

If I believed that phoning them would make any difference at all, I'd be more than happy to do so. Experience, however, tells me it won't.

campdave

It's up to you - ultimately it's your account. They've given me invaluable support on occasion.

We shouldn't have to, but we all need to be proactive to protect our own accounts.

[Deleted User]

campdave wrote: »

We shouldn't have to, but we all need to be proactive to protect our own accounts.

Absolutely, couldn't agree more.

Which is why I've 'pandered' to somebody, and (fingers crossed) looks like I've turned him from a grumpy customer to a happy one.

In my experience, pandering will ultimately protect my account far more successfully than contacting eBay. Wrong, but true.

Vernier

ilikewatch wrote: »

My real issue is that good, bad and indifferent sellers are pratcically indistinguishable. I really believe that from day one, the majority of feedback left should have been neutral "I got what I paid for within the described timescales" with negative and positive feedback being left for those times when an item or the service received was significantly better or worse than expected.

A few weeks ago, on someone else's feedback pages, and before eBay stopped showing buyers' IDs, I spotted a buyer who worked on this principle. His stated policy was that an item had to be BETTER than described to merit a positive. Describe every detail, and do everything right, and you only earn a neutral!

ilikewatch

Vernier wrote: »

A few weeks ago, on someone else's feedback pages, and before eBay stopped showing buyers' IDs, I spotted a buyer who worked on this principle. His stated policy was that an item had to be BETTER than described to merit a positive. Describe every detail, and do everything right, and you only earn a neutral!

But if everyone followed this rule consistently it would work better than the current way. At the end of the day, if I walk into the newsagent and successfully buy todays newspaper for the RRP I don't feel the need to remark "A+++++ OMG AMAZING SELLER SUPER-FAST SERVICE!!". Likewise, if I buy an eBay item for it's advertised price and I receive it as expected why is this a particularly positive experience? - I've just received what I paid for, if I received a better item or service than expected then that would be a positive thing.

campdave

ilikewatch wrote: »

But if everyone followed this rule consistently it would work better than the current way. At the end of the day, if I walk into the newsagent and successfully buy todays newspaper for the RRP I don't feel the need to remark "A+++++ OMG AMAZING SELLER SUPER-FAST SERVICE!!". Likewise, if I buy an eBay item for it's advertised price and I receive it as expected why is this a particularly positive experience? - I've just received what I paid for, if I received a better item or service than expected then that would be a positive thing.

People seem to be leaving less feedback anyway - my sales on last year are up, but the amount of feedback in my 12-month history is slowly falling.