Tesco Ice Cream Cone recall

BusPass_2

This came as a surprise to our local Tesco Staff yesterday.

The product was on display in the freezer section. I thought 'Oh this is new, I'll try them.' I put the item in our trolley but when cashier checked it through a screen warning came up. She called the supervisor who initially had the attitude ' What are you slavering about?' but on reading the warning said something to the effect ' Oh, I'll have to look into that.' Didn't seem to have given it, or was giving it any priority. Classic case of left hand and right hand......

First World War communications systems came immediately to mind.

I didn't go in today to see if freezer had been cleared.

VfM4meplse

I doubt the result of the investigation will ever become public.

stephen77

VfM4meplse wrote: »

I doubt the result of the investigation will ever become public.

If its malicious it may go to court so you may find out.

Edwardia

Here's the story in The Grocer - seems it was codeine and paracetamol in the ice cream itself

http://www.thegrocer.co.uk/companies/supermarkets/tesco/painkillers-in-ice-cream-tesco-pulls-more-products-as-a-precaution/351742.article

Steve059

BusPass wrote: »

This came as a surprise to our local Tesco Staff yesterday.

The product was on display in the freezer section. I thought 'Oh this is new, I'll try them.' I put the item in our trolley but when cashier checked it through a screen warning came up. She called the supervisor who initially had the attitude ' What are you slavering about?' but on reading the warning said something to the effect ' Oh, I'll have to look into that.' Didn't seem to have given it, or was giving it any priority. Classic case of left hand and right hand......

First World War communications systems came immediately to mind.

I didn't go in today to see if freezer had been cleared.

Time for an e-mail to Tesco HQ and some embarrassing questions for the store manager?

katiejones

Steve059 wrote: »

Time for an e-mail to Tesco HQ and some embarrassing questions for the store manager?

Why ??? You will get no more info and the store manager will just tell you that they items have been withdrawn - nuff said x

geordie_joe

Steve059 wrote: »

Time for an e-mail to Tesco HQ and some embarrassing questions for the store manager?

No point, they will tell you that the first thing they do in such situations is stop the till selling the product then send a message out to the store managers.

Stopping the tills selling the product is instant but getting the message to VERY store manager can take time. A store manager may not be at his desk when the email arrives, so may not get it until some time later.

All that happened was the customer picked up the product after the tills had stopped sales of the product and before the manger had received the message or organised someone to remove the products.

Nothing embarrassing about it at all.

jemski1981

Hmmm communication came down Thurs 14th so still selling come the 17th is poor management on every level.:doh::doh:

geordie_joe

jemski1981 wrote: »

Hmmm communication came down Thurs 14th

Did it?

jemski1981 wrote: »

so still selling come the 17th is poor management on every level.:doh::doh:

Where was it sold on the 17th, or on the 16th for that matter?