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M&S Energy - made the switch but denied the cashback promised...
Hi, I joined Green Energy Club, compared prices and made the switch to M&S Energy back in August. The MSE site said that I would get £30 cashback.
Despite me clarifying that with M&S on the phone back in August (after reading their Ts&Cs), I just received a letter saying that I will not be getting it because "it is not part of your M&S Energy Fix and Save tariff terms and conditions". Instead they sent a £5 voucher as a gesture of goodwill.
I've just phoned M&S, and they are saying that it's all MSE's fault because the website had the wrong information on it... I've told them that it leaves a really nasty taste in the mouth because once again, they (as a big corporation) have got the business anyway and it will cost me to leave if I remain dissatisfied and aggrieved...
Don't know who I'm most annoyed with - MSE or M&S.. Makes you wonder whether there is anyone you can trust out there....
Despite me clarifying that with M&S on the phone back in August (after reading their Ts&Cs), I just received a letter saying that I will not be getting it because "it is not part of your M&S Energy Fix and Save tariff terms and conditions". Instead they sent a £5 voucher as a gesture of goodwill.
I've just phoned M&S, and they are saying that it's all MSE's fault because the website had the wrong information on it... I've told them that it leaves a really nasty taste in the mouth because once again, they (as a big corporation) have got the business anyway and it will cost me to leave if I remain dissatisfied and aggrieved...
Don't know who I'm most annoyed with - MSE or M&S.. Makes you wonder whether there is anyone you can trust out there....
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Comments
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Another couple for you, Marks and Spencer Energy is an SSE brand, MSE is owned by MoneySupermarket.comThat gum you like is coming back in style.0
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If MSE promised It, they are who owe itDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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