can someone help me make sense of this from Npower?

rockabilly_spike

Am trying to work out if they have overcharged me as we were billed £70.47 after our account was closed and on the statement I requested from them via email, it shows as a CR and a DR.

I cannot make head nor tail of this thing.

AM I in credit with them or not?

help please, below is the email copied/pasted exactly as it was sent.
they have been no help by phone or email as to explaining this clearly

Thanks for your email.
After looking at this for you, I can confirm that the final electricity
account was produced using a reading of 60859, which was provided by your
new supplier. As requested I have set out a statement of account below for
your information.
Balance on 14 August 2006 - £251.00cr
Date Description Amount
Reading Balance
15August 2006 Estimated Account £212.78dr
56783 £38.22cr
1 September 2006 Payment £42.00cr
£80.22cr
2 October 2006 Payment £42.00cr
£122.22cr
1 November 2006 Payment £42.00cr
£164.22cr
1 December 2006 Payment £42.00cr
£206.22cr
2 January 2007 Payment £42.00cr
£248.22cr
1 February 2007 Payment £42.00cr
£290.22cr
13 February 2007 Estimated Account £348.76dr
59575 £58.54dr
1 March 2007 Payment £42.00cr
£16.54dr
22 March 2007 *Amended Account £59.55dr
60048 £76.09dr
2 April 2007 Payment £53.00cr
£23.09dr
19 April 2007 Account Closed
1 May 2007 Payment £53.00cr
£29.91cr
4 May 2007 Final Account £100.38dr
60859 £70.47dr
18 May 2007 Payment £70.47cr
£0.00
*The two previous estimated account were cancelled and replaced by the
amended account.
If the final readings is incorrect, please can you let me know and I will
arrange for this to be amended for you.
Mr Ellison, trust this is what you were looking for.

greyteam1959

The balance of this account is zero.
You dont owe them and they dont owe you.

rockabilly_spike

whats the DR and CR mean tho?
is that Credited TO our account or in credit?

tripled

Payment £42.00cr means you have paid them £42.
£290.22cr current account balance

13 February 2007 Estimated Account £348.76dr gas used - charge debited from account
59575 £58.54dr account balance

It is the same as a bank statement - every month you pay them so much, crediting your account, then once a quarter gas used is debited from the account

rockabilly_spike

So basically I owe them nothing more and they now owe me nothing more either?
Just getting this straight as my dad is sure they've over charged us on that last payment of £70.47 considering when the account was closed I find it hard to believe we used this much electricity!

rabbit_burrow

rockabilly_spike wrote: »

Am trying to work out if they have overcharged me as we were billed £70.47 after our account was closed and on the statement I requested from them via email, it shows as a CR and a DR.

I cannot make head nor tail of this thing.

AM I in credit with them or not?

help please, below is the email copied/pasted exactly as it was sent.
they have been no help by phone or email as to explaining this clearly

Thanks for your email.
After looking at this for you, I can confirm that the final electricity
account was produced using a reading of 60859, which was provided by your
new supplier. As requested I have set out a statement of account below for
your information.
Balance on 14 August 2006 - £251.00cr
Date Description Amount
Reading Balance
15August 2006 Estimated Account £212.78dr
56783 £38.22cr
1 September 2006 Payment £42.00cr
£80.22cr
2 October 2006 Payment £42.00cr
£122.22cr
1 November 2006 Payment £42.00cr
£164.22cr
1 December 2006 Payment £42.00cr
£206.22cr
2 January 2007 Payment £42.00cr
£248.22cr
1 February 2007 Payment £42.00cr
£290.22cr
13 February 2007 Estimated Account £348.76dr
59575 £58.54dr
1 March 2007 Payment £42.00cr
£16.54dr
22 March 2007 *Amended Account £59.55dr
60048 £76.09dr
2 April 2007 Payment £53.00cr
£23.09dr
19 April 2007 Account Closed
1 May 2007 Payment £53.00cr
£29.91cr
4 May 2007 Final Account £100.38dr
60859 £70.47dr
18 May 2007 Payment £70.47cr
£0.00
*The two previous estimated account were cancelled and replaced by the
amended account.
If the final readings is incorrect, please can you let me know and I will
arrange for this to be amended for you.

Mr Ellison, trust this is what you were looking for.

From what I can see, you were billed each month around the 15th, the payment for which were paid on the 1st. To explain, on 22 March you would have been billed upto that date, the payment was made on 2nd April, the payment wasn't enough to completely clear so the remaining balance owed by you was £23.09. On 19 April, you closed the account, but you would have owed money for the usage period 22 March-19 April (instead of getting the bill in April, you got it on 4 May, at which time you were £29.91 in credit. After the final bill had been issued (mar-apr usage), you were left owing them £70.47, which you paid. Therefore, I cannot see where you were overcharged. You parents are probably confused because they received the bill after the account was closed, but the bill was (I assume) for the period before you closed the account.

Hope that helps.

Sarena

tripled

They have charged you correctly, although the final bill seems a little high. Did you give your new supplier a meter reading on the day the changeover went through?

22 March 2007 *Amended Account £59.55dr Charge for gas used since last bill
60048 £76.09dr account balance (you owe them)
2 April 2007 Payment £53.00cr payment received
£23.09dr account balance
19 April 2007 Account Closed
1 May 2007 Payment £53.00cr payment received
£29.91cr account balance
4 May 2007 Final Account £100.38dr Charge for gas used since last bill
60859 £70.47dr account balance (you owe them)
18 May 2007 Payment £70.47cr payment received
£0.00 account balance

rockabilly_spike

Its only for electricity not gas.
I thought it was too high too.

Anyways we gave the meter reading to Atlantic on the day of switchover and they gave it to Npower.