Talktalk email problem

Serida

I am with Talktalk but for the last few days I have been unable to access my emails. The message is 'You have undefined new mails in your inbox'. I have been able to access them by going to aol but I would like not to have to get them this way. Do I contact Talktalk regarding this? - something I am reluctant to do as they always tie me up in knots or is there something I can do myself on the computer to rectify the problem please? Any help would be much appreciated. Thank you.

aqua111

Had problems with Outlook Express after Talk Talk advised me how to adjust Emails that would not open.
Emails did not arrive at all after their advice!!!!
After many calls to technical line, I gave up.
I am now with Plusnet and no problems.

grumpycrab

Serida wrote: »

The message is 'You have undefined new mails in your inbox'.

Which browser do you use? Try a different one. (Why? I googled the error and it appears people using Firefox have this issue with TalkTalk. Try Internet Explorer.)

Serida

Thank you for your help. I use Internet Explorer. Have just tried using Google Chrome and got the emails no problem. Seriously thinking of changing to PlusNet but it's always so much hassle - Talktalk always make me an offer I can't refuse when I ask for my MAC code and the thought of advising people of my new email address fills me with horror - I always forget companies that I don't use very often.

espresso

Serida wrote: »

Thank you for your help. I use Internet Explorer. Have just tried using Google Chrome and got the emails no problem. Seriously thinking of changing to PlusNet but it's always so much hassle - Talktalk always make me an offer I can't refuse when I ask for my MAC code and the thought of advising people of my new email address fills me with horror - I always forget companies that I don't use very often.

This is why you should not use ISP e-mail accounts! Make the change now to a non ISP account, there are plenty to choose from and then you are not tied to your ISP.

WTFH

Hold on, you're thinking of change broadband provider because Microsoft Internet Explorer doesn't work properly?

Is it just me, or is that twisted logic?

Serida

Internet Explorer works fine for me usually. It's just that I've had many problems with Talktalk over the years. Maybe my logic is a bit twisted.

macman

Serida wrote: »

Thank you for your help. I use Internet Explorer. Have just tried using Google Chrome and got the emails no problem. Seriously thinking of changing to PlusNet but it's always so much hassle - Talktalk always make me an offer I can't refuse when I ask for my MAC code and the thought of advising people of my new email address fills me with horror - I always forget companies that I don't use very often.

One group bcc email to all your contacts is not exactly arduous..maybe 5 minutes work? But better to take espresso's advice and use a non-ISP-specific account.

elektra

if it has just been happening in the last few days and only on IE then it is probably caused by IE upgrading to version 11.

Can you check which version you have ?

see this thread about other users with problems with IE11

https://forums.moneysavingexpert.com/discussion/4820827

Serida

Yes, I upgraded to 11 a few days ago - must have been round about that time that the problem with emails started. I hadn't put 2 and 2 together. I suppose I'll have to wait to see if it sorts itself out with time!

50Twuncle

Serida wrote: »

I am with Talktalk but for the last few days I have been unable to access my emails. The message is 'You have undefined new mails in your inbox'. I have been able to access them by going to aol but I would like not to have to get them this way. Do I contact Talktalk regarding this? - something I am reluctant to do as they always tie me up in knots or is there something I can do myself on the computer to rectify the problem please? Any help would be much appreciated. Thank you.

OK - More important than the browser (you can see the emails in "web based" aol mail ?) is the email client ...
What are you using to read emails ?
outlook, outlook express, thunderbird or something else ?
sorry, in advance, if I have grabbed the wrong end of the stick