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Who Pays For Delivery of a Replacement for a Faulty Item?
giggsuk
Posts: 6 Forumite
After a recent burglary I bought a new laptop online from asuslaptop.co.uk It was delivered fine, but unfortunately the touchpad did not work. I emailed the company and they asked me to try a reset, which I did but to no success.
After a somewhat laborious process of emails and some problems with Interlink collecting the laptop. I have received a voicemail today asking me to call to arrange delivery of a replacement and the delivery cost for this.
As the original item was faulty I would not have expected to have to pay delivery of the replacement, but was hoping for some advice on here as the information I have found online about returning itens bought online focuses on refunds so want to know what my rights are before returning the call!
Any help greatly appreciated!!
After a somewhat laborious process of emails and some problems with Interlink collecting the laptop. I have received a voicemail today asking me to call to arrange delivery of a replacement and the delivery cost for this.
As the original item was faulty I would not have expected to have to pay delivery of the replacement, but was hoping for some advice on here as the information I have found online about returning itens bought online focuses on refunds so want to know what my rights are before returning the call!
Any help greatly appreciated!!
0
Comments
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The Sale of Goods Act is very clear that the retailer has to cover all costs when repairing or replacing items that were inherently faulty. Has the retailer accepted that the original was faulty?0
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