Faulty Argos TV

HoneyAndLemon

Hi everyone, hope someone can point me in the right direction with this one as I'm not clear on what we can do..

Bought an Alba tv from Argos in July 2012. Still have the receipt. It was a second tv for our bedroom so gets used only at night if we feel like watching a film or something so not exactly heavy usage.

Was working fine last night, but now there isn't any sound coming out of it.have tried different DVDs etc to see if was just a particular disk but still nothing..

What can we do? Is it worth going into Argos? Or if not could we go to alba? Haven't had a faulty item outside warranty before so just not sure on what, if anything, we can do.

Thanks

wealdroam

HoneyAndLemon wrote: »

Hi everyone, hope someone can point me in the right direction with this one as I'm not clear on what we can do..

Bought an Alba tv from Argos in July 2012. Still have the receipt. It was a second tv for our bedroom so gets used only at night if we feel like watching a film or something so not exactly heavy usage.

Was working fine last night, but now there isn't any sound coming out of it.have tried different DVDs etc to see if was just a particular disk but still nothing..

What can we do? Is it worth going into Argos? Or if not could we go to alba? Haven't had a faulty item outside warranty before so just not sure on what, if anything, we can do.

Thanks

Have a read of MSE's Consumer Rights article.

In there you will see that you have rights with/against the retailer for up to six years.

Please do come back with any further questions.

Poppie68

As you mention just trying different disks and not any channels have you checked your scart...i spent 3 days last week baffled why i did'nt have any sound while watching DVD's and undertook an extensive trawl for a new DVD player...my husband came home at the end of the week and pushed the scart back in properly...it was a miracle, especially as i had pinkie sworn for 3 days that myself and our 3 daughters had tried the scart....oh well