We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Crappy Nower
Phoned nPower 3 weeks ago to switch to their price fix Nov 2014 tariff, gave all details over the phone as we live in a new build and couldn't do the switch online.
Chap took all the details and bank details to set up the DD, and to date I have received nothing.
Everytime I ring them I am fobbed off.
Am I able to just switch to someone else now? Or am I going to have to wait until nPower pull their finger out.
Chap took all the details and bank details to set up the DD, and to date I have received nothing.
Everytime I ring them I am fobbed off.
Am I able to just switch to someone else now? Or am I going to have to wait until nPower pull their finger out.
Debt free as of 7.20am on 31st December 2012.
Wow. Feels great :j :beer:
Wow. Feels great :j :beer:
0
Comments
-
is your address correct on the main databases?Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
-
My address is on the royal mail database and on British Gas. But no other supplier can find our region from the postcodeDebt free as of 7.20am on 31st December 2012.
Wow. Feels great :j :beer:0 -
If they haven't yet sent out the welcome pack you should have no trouble cancelling the switch just ring to check.
You can then start a switch to someone else.0 -
That's the problem though Keith.
Everytime I ring I am transferred around and no one can find any record of anything, or their "systems are down"Debt free as of 7.20am on 31st December 2012.
Wow. Feels great :j :beer:0 -
you'd be best off elsewhere. and remember, november is when the utilCos like to raise prices 10%.
I've only ever had problems with npower, its simply not worth it.Friendly greeting!0 -
Which is why I tried to switch and fix in October.
Just annoys the hell out of meDebt free as of 7.20am on 31st December 2012.
Wow. Feels great :j :beer:0 -
My address is on the royal mail database and on British Gas. But no other supplier can find our region from the postcode
Its whats on ecoes and xoserve that matters. If its a new build its likely to be under either plot or a dummy postcode. Ask bg to search via msn for youDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0 -
Phoned nPower 3 weeks ago to switch to their price fix Nov 2014 tariff, gave all details over the phone as we live in a new build and couldn't do the switch online.
Chap took all the details and bank details to set up the DD, and to date I have received nothing.
Everytime I ring them I am fobbed off.
Am I able to just switch to someone else now? Or am I going to have to wait until nPower pull their finger out.
Hello Tjrw1985,
Thanks for your post.
I am happy to look into this further for you. You can email your details to the address on my profile page.
Thanks
Carmel
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
Dear npower rep
I have a very similar problem. Applied to switch online 25 Oct. Got automated email asking to confirm email address but no confirmation of switch, no contract etc has been received.
Your info says should get this within 7-10 days.
https://www.npower.com/home/help-and-support/electricity-and-gas-tariffs/switching-to-npower/
What is going on?0 -
I applied to switch to nPower exactly 10 days ago and have heard nothing further. Not a word - even an email saying we still have it in-hand would put my mind at ease but at the moment I even wonder if they are doing anything about it. You would think that the first contact with new client would be when they try and impress. I fear that it will only get worse from here....0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.2K Work, Benefits & Business
- 600.8K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards