Infurn Bean Bag from Designfurn.com [TEXT DELETED BY FORUM TEAM]

miniandfloss

I'm having problems with this company now. My partner ordered 2 beanbags on boxing day - one arrived 10 days later, the other one is nowhere to be seen. Said it was due to be dispatched on 09/01/14 but it hasn't been yet. 3 emails to the company and no response. Not able to get through on the phone. The company have taken all the money though...

wealdroam

yummymummy888888 wrote: »

Good idea. Could you advise me how? I can only edit the content, not the title.

Go into edit.

Click on Go Advanced.

Adjust the contents of the Title box.

MTMT

Our Credit Card was charged immediately, but Infurn will neither supply nor refund the goods.

We ordered an item in early 2013, but it never arrived. Concerned, I logged into their website.
The delivery time had been changed to November 2013, without us being notified!
In November 2013 the delivery time was extended again, to February 2014, again without notice.

Realising that the company was incompetent, we cancelled the order. Soon after we received a phone call trying to get us to not cancel. I politely insisted on cancelling the order.

Now, months later, we still have not received a refund.
Infurn is impossible to contact. I have left polite messages on their answering machine, and sent multiple emails, with no response.

UPDATE: We have recieved an email from Infurn a few MONTHS ago, promising a refund. The refund was not recieved, and follow up emails are ignored.

keyser666

MTMT wrote: »

Our Credit Card was charged immediately, but Infurn will neither supply nor refund the goods.

We ordered an item in early 2013, but it never arrived. Concerned, I logged into their website.
The delivery time had been changed to November 2013, without us being notified!
In November 2013 the delivery time was extended again, to February 2014, again without notice.

Realising that the company was incompetent, we cancelled the order. Soon after we received a phone call trying to get us to not cancel. I politely insisted on cancelling the order.

Now, months later, we still have not received a refund.
Infurn is impossible to contact. I have left polite messages on their answering machine, and sent multiple emails, with no response.

UPDATE: We have recieved an email from Infurn a few MONTHS ago, promising a refund. The refund was not recieved, and follow up emails are ignored.

How much did you pay

MTMT

€98.10, roughly $135

wealdroam

MTMT wrote: »

Our Credit Card was charged immediately, but Infurn will neither supply nor refund the goods.

Why haven't you contacted your card company?

Read all about Chargebacks here:

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback